Sydney Woods
Christopher,IL
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at Southern Illinois Bank. Proven track record in cash handling and management, consistently resolving customer inquiries and complaints to enhance satisfaction. Recognized for upselling bank products, contributing to sales goals while fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Teller/Head Teller
Southern Illinois Bank
03.2020 - 01.2025
- Processed customer transactions accurately and efficiently, ensuring smooth service flow.
- Managed cash drawer, maintaining balanced funds and adhering to security protocols.
- Assisted customers with account inquiries, providing timely and relevant information.
- Collaborated with team members to enhance customer service delivery and branch operations.
- Closed and opened accounts
- Identified opportunities for upselling bank products, contributing to overall sales goals.
- Resolved customer complaints promptly, improving satisfaction and retention rates.
Teller
First Southern Bank
07.2018 - 03.2020
- Processed daily transactions accurately and efficiently, ensuring compliance with banking regulations.
- Maintained strong customer relationships through effective communication and personalized service.
- Assisted customers in resolving account inquiries, enhancing overall satisfaction and retention.
- Trained new tellers on operational procedures and customer service protocols to ensure seamless integration.
- Monitored cash drawer for discrepancies, implementing corrective actions to minimize losses.
PT Teller
People's National Bank
10.2016 - 07.2018
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing clear information and support to enhance satisfaction.
- Monitored daily cash flow to identify discrepancies and report issues to management promptly.
- Resolved customer complaints professionally, fostering positive relationships and trust in banking services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma -
Christopher High School
Christopher, ILSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
Timeline
Teller/Head Teller
Southern Illinois Bank
03.2020 - 01.2025
Teller
First Southern Bank
07.2018 - 03.2020
PT Teller
People's National Bank
10.2016 - 07.2018
High School Diploma -
Christopher High School