SYDNEY ZEUCH
Fairfield,OH
Summary
Compassionate, licensed-eligible social worker with a strong commitment to client advocacy and relationship-building. Skilled in crisis de-escalation, case documentation, and maintaining compliance with performance metrics. Known for supporting team success, taking on challenges with a positive attitude, and consistently going above and beyond to meet goals.
Overview
4
4
years of professional experience
Work History
Care Management Coordinator
Aetna, a CVS Health
12.2024 - Current
- Join Onboarding Team within 5 months at OhioRISE, showing initiative and leadership.
- Improve patient outcomes by developing care plans and coordinating interdisciplinary team meetings.
- Build strong partnerships with staff, physicians, and community organizations to connect patients to resources.
- Streamline care transitions through effective discharge planning with patients and healthcare teams.
- Boost engagement with 10+ daily outreach calls and timely follow-ups, enhancing patient satisfaction.
- Ensure quality and safety by maintaining accurate documentation and serving as Case Rounds Note Taker.
- Manage diverse caseloads with 90%+ audit scores and engagement, demonstrating strong rapport and time management.
Mental Health Group Specialist
Best Point
06.2021 - 12.2024
- Collaborated with professionals to advocate, plan, and coordinate client care
- Maintained accurate documentation to support compliance and informed team decisions
- Increased client engagement through empathetic listening and consistent support
Education
Master of Social Work - undefined
University of Cincinnati
Cincinnati, OH05.2021
Bachelor of Science - Social Work
Defiance College
Defiance, OH05.2020
Associate of Arts - Criminal Justice
Defiance College
Defiance, OH05.2019
Skills
- Client Documentation & Compliance
- Treatment & Discharge Planning
- Crisis Assessment & De-escalation
- Therapeutic Services
- Professional Communication
- Relationship Building & Empathetic Support
- AI Tools: Nabla-trained for case assistance
- Dragon Certification
Timeline
Care Management Coordinator
Aetna, a CVS Health
12.2024 - Current
Mental Health Group Specialist
Best Point
06.2021 - 12.2024
Master of Social Work - undefined
University of Cincinnati
Bachelor of Science - Social Work
Defiance College
Associate of Arts - Criminal Justice
Defiance College
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