Sydni Fay
Benbrook,TX
Summary
Results-driven benefits administration professional with experience supporting broker and client relationships, coordinating carrier communication, and managing complex benefits systems. Skilled in resolving service issues, and ensuring accurate implementation of benefits programs. Known for strong problem-solving ability, attention to detail, and delivering high-quality service in fast-paced insurance environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Benefits Administrator I
Emerson Rogers
02.2024 - Current
- Provide best-in-class service to manage and retain clients and drive growth.
- Serve as primary contact for the benefits administration system and applicable workflows. Includes accurate and timely quoting and broker assistance.
- Provide insurance and benefits administration technical expertise to clients and internal account management and sales team.
- Assist with carrier and vendor related issues. Act as the liaison between carriers and vendors.
- Work collaboratively with team members to support all clients as needed.
OPS Admin Assistant I
Oncor Electric Delivery
Benbrook, TX
11.2023 - 02.2024
- Supports Operations for Benbrook Service Center to maintain and improve operational processes
- Coordinates with various work groups to provide cross functional support and maintain a strong line of communication
- Effectively multi-tasks and manages large volumes of work while ensuring high quality results
- Initiates, compiles, and prepares various weekly/monthly/quarterly reports timely and accurately
- Documents minutes of meetings, capturing action items and individuals responsible for the action items and forwards to attendees
- Experience in Maximo, FIM, Work Tech Time, CC&B & Crew Scheduling Tool
Assistant Property Manager/Regional Marketing Director, Post Construction
Texas Townhomes, LLC.
Corpus Christi, TX
01.2022 - 08.2023
- Successfully completed the lease-up and construction process on a new build townhome community.
- Create and Communicate with Leads, close on sales and process applications.
- Answer phone calls and emails from leads, residents, vendors, and construction.
- Construction Management - manage dates, communicate with future tenants on construction updates, ensure construction is on time and meeting deadlines, inspect construction sites.
- Managed all marketing tactics for 3 properties- social media, mail advertisement, and website management.
- Organize community events, manage resident retention.
- Manage petty cash, enter purchase orders and process invoices, accounting for month end processing.
- Oversee onsite maintenance and leasing staff, train all new office/management employees.
- Responsible for providing financial analysis, market analysis, user decision analysis, and investment analysis for commercial investments real estate.
Assistant Property Manager/Regional Marketing Director, Pre-Construction
Texas Townhomes, LLC.
Corpus Christi, TX
10.2020 - 12.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Create and Communicate with Leads, close on sales and process applications.
- Answer phone calls and emails from leads, residents, and vendors.
- Managed all marketing tactics for 3 properties- social media, mail advertisement, and website management.
- Manage petty cash, enter purchase orders and process invoices, accounting for month end processing.
- Oversee onsite maintenance and leasing staff, train all new office/management employees.
- Responsible for providing financial analysis, market analysis, user decision analysis, and investment analysis for commercial investments real estate.
- Interacted well with customers to build connections and nurture relationships.
Leasing Director
Texas Townhomes, LLC.
Corpus Christi, TX
10.2019 - 10.2020
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Drafted comprehensive marketing and leasing plans.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Developed and implemented resident activities and identified problem vacancies.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Education
High School Diploma -
Veterans Memorial High School
Corpus Christi, TX06-2018
Skills
- Broker & Client Relationship Support
- Enrollment & Eligibility Management
- Group Health Insurance Administration
- Assistance in Policy Changes & Coverage Updates
- Carrier & Vendor Coordination
- Benefits Administration Systems
- Data & System Management
- Microsoft Excel, Word, PowerPoint
- Problem Solving & Process Improvement
Certification
- Texas Life, Accident, Health & HMO General Lines Agent
- Certified Apartment Leasing Professional, National Apartment Association - 2021
- Microsoft Certified, Word, Excel, Power Point - 2018
Timeline
Benefits Administrator I
Emerson Rogers
02.2024 - Current
OPS Admin Assistant I
Oncor Electric Delivery
11.2023 - 02.2024
Assistant Property Manager/Regional Marketing Director, Post Construction
Texas Townhomes, LLC.
01.2022 - 08.2023
Assistant Property Manager/Regional Marketing Director, Pre-Construction
Texas Townhomes, LLC.
10.2020 - 12.2021
Leasing Director
Texas Townhomes, LLC.
10.2019 - 10.2020
High School Diploma -
Veterans Memorial High School