Sydni Munoz
Graduate Student
Dallas,Texas
Summary
Experienced professional with a proven track record of delivering impactful results. Highly skilled in collaborating with teams to drive projects to successful completion, while seamlessly adapting to evolving priorities. Demonstrates expertise in customer relations, problem-solving, and process optimization. Recognized for reliability, strong communication abilities, and a strategic approach to meeting organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Representative
New York Life Insurance
08.2023 - 01.2025
- Promptly communicate with over 15 customer's inquiries daily, educating clients on policy details, premium information, and coverage provisions
- Maintain working knowledge of over 25 traditional life insurance products and riders
- Collaborate and communicate with teammates to discuss product training with Salesforce
- Analyze and provide resolution to complex customer inquiries and complaints to prevent client escalation
- Acquire 100% quality assurance scores in performance efficiency for May 2024
- Promoted to Senior Representative for agent assistance September 2024
Editorial Intern
Gamerzy Magazine
01.2023 - 05.2023
- Research and develop 2 stories for publication per week
- Develop company social media presence utilizing best SEO practices to drive user engagement
- Design social media graphics and magazine thumbnails via Photoshop and Canva tools for Instagram and X(Twitter)
- Perform extensive analysis of trends within video game and digital media industry utilizing SEMrush and Google Analytics
- Utilize WordPress for online publishing
Education
M.S. - Digital Communication Data Analytics
University of North Texas
Denton, Texas12.2026
B.A. - Journalism, Digital and Print Journalism, Minor Communication Studies
University of North Texas
Denton, Texas05.2023
Skills
- Microsoft Suite Work
- Customer Service
- Digital Communication
- Project management
- Relationship building
- Effective negotiation
- Customer rapport
- Internal communications
Certification
Google Analytics Certification February 2025
Timeline
Senior Representative
New York Life Insurance
08.2023 - 01.2025
Editorial Intern
Gamerzy Magazine
01.2023 - 05.2023
B.A. - Journalism, Digital and Print Journalism, Minor Communication Studies
University of North Texas
Google Analytics Certification February 2025
M.S. - Digital Communication Data Analytics
University of North Texas
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