Dynamic Closing Team Lead at Target with a proven track record in guest service and inventory management. Expert in task delegation and team leadership, driving improvements in checkout efficiency and stock accuracy. Recognized for enhancing guest experiences through strategic support and effective communication, consistently achieving operational excellence.
- Delegating tasks to a team based on the quantity of team members, their strengths, and overall workload that needs to be completed.
- Knowing when to step in and support the team when they need it
- Receiving and sending clear, communicative re-cap emails to call-out wins, losses, improvements, and areas of opportunity.
- Navigating metrics such as Greet, Wait Time at Checkout, Total Priority Fill %, and On-Shelf Availability to direct my team on where the focal point of the day should be.
- Being able to lead guest-focused areas such as: Checklanes, Order Pick-Up, and Fufillment.
- Communicating with other leaders when departments they own have opportunities to improve in-person as well as via e-mail.
- Stocking shelves based on Guest needs, as well as being able to complete system-generated pulls from the backroom
- Maintaining accurate inventory both on the sales floor and backroom to create an optimal guest experience both in-store and from home keeping app/website quantities accurate.
- Ordering product from the D.C. based on Guest needs and being able to navigate around D.C. outages, holidays, and seasonal desires.
- Setting, building, and stocking shelves for transitions, revisions, and sales floor plans.
- Supporting guest-related departments during foot traffic rushes such as: Checklanes, Order Pick-Up, and Fufillment.
- Flexible time management and managing workload for a home department, while also being able to support others from within Food & Beverage
- CPR & AED
- Food Safety