Sydni Adams
Winston-Salem,NC
Summary
Results-driven operations manager with expertise in team leadership, decision-making, and customer relationship management. Accomplished operations manager known for team leadership and strategic planning. Extensive experience in mentoring staff and optimizing processes, dedicated to enhancing client satisfaction and achieving operational excellence.
Overview
9
9
years of professional experience
Work History
Operations Manager
Aspen Dental
Greensboro, NC
04.2024 - Current
- Mentored and trained staff on best practices in patient care and service delivery.
- Coordinated cross-functional communication between departments to improve operational outcomes.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Ensured high standards of patient satisfaction through effective team leadership and support initiatives.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained strong client relationships, fostering loyalty and repeat business.
- Analyzed customer needs to recommend tailored solutions, enhancing client satisfaction.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Store Manager of Operations
Altar'd State
Winston-Salem, NC
10.2017 - 02.2024
- Managed inventory levels, reducing stock discrepancies through meticulous tracking systems.
- Applied effective time management techniques to meet tight deadlines.
- Maintained compliance with company policies while fostering a positive shopping experience for customers.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Completed monthly audits
- Compared LY results to our plans to see how to use our KPI's to best serve our guests
Education
High School Diploma -
Wheatmore High School
Trinity, NCSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Customer relationship management
- Planning and implementation
- Goal setting
- Client relationships
Timeline
Operations Manager
Aspen Dental
04.2024 - Current
Store Manager of Operations
Altar'd State
10.2017 - 02.2024
High School Diploma -
Wheatmore High School