Sydnie Drier
Reston,VA
Summary
Results-driven Healthcare Administrative Coordinator with 6 years of experience in medical office administration and cross-functional collaboration. Committed to delivering high-quality executive support and policy enforcement and compliance. Proven track record in improving operational workflows and conflict resolution.
Overview
7
7
years of professional experience
Work History
Healthcare Administrative Coordinator
Institute Of Facial & Oral Surgery
Leesburg, VA
08.2024 - Current
- Spearheaded conversion of 8+ years of paper-based patient records into an electronic medical record (EMR) system, strengthening data security and optimizing practice time and resources.
- Oversaw digitization and secure destruction of high-volume, confidential medical records, ensuring strict adherence to HIPAA guidelines and patient privacy regulations.
- Consolidated and modernized patient registration and consent forms by 40% (from 5 pages to 3), eliminating outdated patient intake procedures and increasing daily workflow efficiency.
- Identified and addressed certain procedural bottlenecks that hindered satisfactory patient-provider experiences, serving as primary point of contact for resolving patient conflicts and concerns.
- Coordinated new hire selection, onboarding and training processes while monitoring performance and providing detailed evaluations to the hiring manager.
Career Break
Full-Time Parent
, VA
11.2023 - 08.2024
- Focused on child-rearing during year-long sabbatical.
Ophthalmic Surgical Coordinator
Virginia Eye Center
Leesburg, VA
02.2023 - 11.2023
- Ensured all insurance authorizations, hospital access privileges, and pre-op clearances were up to date and completed prior to surgical procedures, eliminating the risk of administrative delays.
- Facilitated cross-functional scheduling between practice and hospital staff to manage calendars across 2 partner hospitals, optimizing time and resource allocation for an average of 10 to 12 cataract surgeries per month.
- Prepared patients for surgery by providing them detailed pre-op and post-op instructions, informational materials, and clear expectations to ensure optimal outcomes.
- Acted as primary liaison between patients, providers, and hospital staff, streamlining communication and minimizing scheduling errors.
Administrative Assistant
Virginia Eye Center
Leesburg, VA
08.2020 - 02.2023
- Oversaw day-to-day office operations, maintaining accurate and up-to-date medical records and promptly addressing patient questions and concerns.
- Coordinated high-volume scheduling for 6 physicians and an average of 25 daily patients, optimizing workflow, reducing patient wait times, and maintaining accurate data.
- Managed confidential patient and practice records with discretion and in accordance with HIPAA regulations across two Electronic Medical Record (EMR) systems.
- Collaborated with insurance providers to secure necessary policy information and authorizations for patient care.
Administrative Assistant
ScansAmerica
Hampton, Virginia
02.2020 - 06.2020
- Digitized and securely disposed of sensitive legal and medical records, ensuring compliance with company policies and state regulations.
- Operated specialized equipment for accurate processing and documentation of critical and confidential records, maintaining integrity and security.
Education
Bachelor of Arts - Sociology
Christopher Newport University
Newport News, VA12-2020
Skills
- System Migration (EMR adjacent)
- Data Integrity and Privacy Compliance
- Clinical Documentation
- Document Control and Redesign
- Process Optimization
- Schedule Management and Coordination
- Cross-Functional Coordination
- Project Management
- Training and Onboarding
- Attention to Detail
- Time Management
- Adaptability in Workflows
- Verbal and Written Communication
- Problem-Solving
- Practice management software
Timeline
Healthcare Administrative Coordinator
Institute Of Facial & Oral Surgery
08.2024 - Current
Career Break
Full-Time Parent
11.2023 - 08.2024
Ophthalmic Surgical Coordinator
Virginia Eye Center
02.2023 - 11.2023
Administrative Assistant
Virginia Eye Center
08.2020 - 02.2023
Administrative Assistant
ScansAmerica
02.2020 - 06.2020
Bachelor of Arts - Sociology
Christopher Newport University