Sydniesyann Thomas
Business Owner
Santa Rosa,CA
Overview
8
8
years of professional experience
Work History
Head House Cleaner/Owner
Spotty2Spotless
07.2020 - Current
- Cultivated strong professional relationships with clients by communicating clearly about their needs and preferences regarding cleaning services.
- Developed customized cleaning plans for clients with specific requirements or preferences.
- Resolved customer complaints or concerns quickly and professionally, preserving positive relationships with clients.
- Maintained detailed records of completed tasks to track progress and ensure timely completion of all assigned duties.
- Managed inventory of supplies effectively, preventing shortages while controlling costs through strategic purchasing decisions.
- Enhanced client satisfaction by meticulously cleaning and maintaining residential and commercial properties.
Administrative Assistant
Reed & Clark
06.2019 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Front Desk Receptionist
LEILANI BEAUTY SALON
06.2016 - 05.2019
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
- Handled payments and processed credit card transactions.
- Escorted clients to spa areas, treatment rooms, and offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma -
De Anza High School
Richmond, CA06.2016
Skills
Multitasking
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. With a passion for delivering customer service and administrative excellence, including clerical support and public interaction. Proficient in calendar management, scheduling, data entry and database administration.
Timeline
Head House Cleaner/Owner
Spotty2Spotless
07.2020 - Current
Administrative Assistant
Reed & Clark
06.2019 - 09.2023
Front Desk Receptionist
LEILANI BEAUTY SALON
06.2016 - 05.2019
High School Diploma -
De Anza High School
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