SYED AHLAN
Brooklyn,NY
Summary
Dynamic professional with extensive customer experience, excelling in cash management and fostering strong relationships. Proven ability to enhance operational efficiency and accuracy, ensuring a secure environment. Skilled in communication and technical tasks, consistently delivering exceptional service and support to clients.
Overview
8
8
years of professional experience
Work History
Shift Leader
Walgreens
Queens, NY
06.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Sales Manager
67 Forest Ave Deli & Grocery
Queens, NY
05.2024 - 06.2025
- Welcoming customers into the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a pick up and delivery inventory registrar.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Operating a point-of-sale (POS) system, processing payments, and issuing receipts.
- Suggesting products that meet customer needs and preferences.
Customer Service Officer
Prime Bank Limited
Sylhet, Bangladesh.
07.2017 - 02.2025
- Provides to customer inquiries about banking products and services
- Build and maintain good relationships with customers
- Managing clients bank accounts, including all kinds of opening and closing accounts and overseeing transactions.
- Processing transfer such as accounts to accounts, EFTN, RTGS.
- Clearing house inward outward check collection.
- Manage ATM booth, including cash loading, unloading, and reconciliation.
- Processing overdraft loan applications and debit/credit cards.
Education
Master of Business - Management
National University
Bangladesh 09.2009
Skills
- Customer service experience
- Customer Relationship Management
- Cash management
- Communication skills
- Product knowledge
- Time management
- Technical skills
- Computer skills
Timeline
Shift Leader
Walgreens
06.2025 - Current
Sales Manager
67 Forest Ave Deli & Grocery
05.2024 - 06.2025
Customer Service Officer
Prime Bank Limited
07.2017 - 02.2025
Master of Business - Management
National University