Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Syed Hussain

Stockton,CA

Summary

Dynamic professional with extensive expertise in TOM/Operations processes, adept at teaching and overseeing content delivery for new associate onboarding. Committed to upholding TOM/Operations Standard Work while proactively identifying and addressing gaps to enhance operational efficiency. Strong communicator skilled in articulating goals, roles, responsibilities, and desired outcomes to cross-functional project teams. Driven by empathy and a passion for success, eager to leverage and further develop skills in a challenging new role.

Overview

8
8
years of professional experience

Work History

NOAT Learning coordinator (L4)

Amazon
07.2022 - Current
  • Amazon Safety protocols and polices.
  • Covering North West sites of U.S.
  • Launching new sites with NOA.
  • Organize and deliver the instructor led onboarding experience for TOM TA.
  • Ownership of classroom NOA Training exercise Hostler, in yard on the job training, Defensive driving trainings.
  • Creating an engaging learning experience using various training strategies and adult leaning mythologies.
  • Escalate performance management needs identified during the NOA experience.
  • Maintain professionalism and demonstrate the standards.
  • End to end ownership of Academy logistics.
  • Presented new and modified content, technology, and standard work expectations.

Transportation/TOM

Amazon
09.2021 - 07.2022
  • Operate CMVs on public roads as required while staying on predetermined routes and using approved equipment.
  • Move trailers to/from dock and parking locations in yard.
  • Peer trainer on an as needed basis to support the business.
  • Check in and out deliverers and enforce safety measures and policies.
  • Keeping track of all Trailers in the yard through Wash/Programs, Excel, Quip, YMS.
  • Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered.

Sort Associate

Amazon
09.2019 - 09.2021
  • Pulling materials and packing boxes.
  • Scanning and placing products in totes.
  • Maintain quality service by following Amazon standards.
  • Maintain safe and clean work environment by keeping work area and station clean.
  • Keeping the productive rate high.

Sales Professional/Manager

Verizon Wireless
03.2017 - 05.2019
  • Charismatically greet incoming clients.
  • Listen attentively to client's needs.
  • Provide the client with product knowledge on what would be the perfect plan and phone for their needs.
  • Exceed weekly and monthly sales quota.
  • Evaluate and deflect objections.
  • Efficiently evaluate and solve the client's service issues.
  • Work closely with teammates to count and organize store inventory.
  • Constant studying and learning of the company's plans, policies, and products.

Education

Bachelors - Cybersecurity

Purdue University Global
Virtual, CA
01-2027

Skills

  • Proficient communication and writing skills
  • Emotional intelligence
  • Critical thinking skills
  • Computer operation
  • Relationship building
  • Smartphone operation
  • Goal setting
  • Office equipment operation
  • Reliability
  • Time management skills
  • Problem solving certification
  • RC training
  • Peer Driver Trainer experience
  • Qualified (DQF)
  • Class A Commercial driver license
  • Collaborative learning
  • Virtual training
  • Content development
  • Training delivery
  • Multitasking
  • Effective communication

Languages

Urdu
Full Professional
Punjabi
Full Professional

Timeline

NOAT Learning coordinator (L4)

Amazon
07.2022 - Current

Transportation/TOM

Amazon
09.2021 - 07.2022

Sort Associate

Amazon
09.2019 - 09.2021

Sales Professional/Manager

Verizon Wireless
03.2017 - 05.2019

Bachelors - Cybersecurity

Purdue University Global

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Syed Hussain