SYED KAZMI
Sicklerville,NJ
Summary
Dispatch and Sales Manager with 8+ years of experience in the transportation and limousine industry. Skilled in fleet coordination, dispatch scheduling, customer relations, sales growth, and revenue optimization. Proficient in industry and business software including Limo Anywhere, Moovs, HubSpot CRM, Excel and spreadsheet management, and digital communication tools. Experienced in optimizing operations, managing teams, acquiring clients, and using data-driven insights to improve efficiency and deliver exceptional customer service.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Dispatch Manager
YOURS LIMO SERVICES LLC
Windsor Locks, Connecticut
08.2022 - 08.2026
- Coordinated daily dispatch operations, ensuring effective fleet management.
- Oversaw driver assignments to ensure timely customer service delivery.
- Managed scheduling and routing to maximize transportation resource utilization.
- Proposed and implemented strategies to enhance teamwork in limousine and party bus dispatch department.
Customer Service Representative
EXPRESS CHAUFFEUR SERVICES
Valley Stream, USA
07.2022 - 01.2023
- Delivered exceptional customer service in high-pressure environments.
- Assisted clients with reservations and modifications using booking software.
- Managed scheduling and coordination of chauffeur services for clients.
Customer Service Manager
ISLIP LIMO CAR SERVICE
Long Island, USA
01.2022 - 07.2022
- Coordinated project timelines and resources for effective dispatching.
- Managed customer inquiries and resolved issues efficiently.
- Trained and mentored new customer service representatives.
- Developed and enforced service policies to enhance customer satisfaction.
Dispatch Operations Manager
LIMOTRIBE Inc
New York City, USA
10.2018 - 11.2021
- Skilled in utilizing dispatch software, optimizing routes, and handling high-volume bookings to enhance service reliability and client satisfaction.
- Oversaw trip scheduling, driver coordination, and customer service to ensure seamless operations and enhance overall service delivery.
- Coordinated fleet and floor operations to sustain operational functionality and support timely service execution.
- Managed client, driver, and team interactions to foster communication and collaboration across all operational levels.
Education
BACHELORS - DIGITAL FORENSICS & CYBER SECURITY
LAHORE GARRISON UNIVERSTY
09.2020 - 11.2024
Skills
- Fleet Management
- Software proficiency
- Operational Efficiency
- Effective Time Management
- Customer Service
- Team collaboration
- Ability to Work in a Team
- Leadership
- Communication Skills
Languages
- Punjabi
- Urdu
- English
Personal Information
- Punjabi
- Urdu
- English
Timeline
Dispatch Manager
YOURS LIMO SERVICES LLC
08.2022 - 08.2026
Customer Service Representative
EXPRESS CHAUFFEUR SERVICES
07.2022 - 01.2023
Customer Service Manager
ISLIP LIMO CAR SERVICE
01.2022 - 07.2022
BACHELORS - DIGITAL FORENSICS & CYBER SECURITY
LAHORE GARRISON UNIVERSTY
09.2020 - 11.2024
Dispatch Operations Manager
LIMOTRIBE Inc
10.2018 - 11.2021