Syed Rahi
Queens,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for any open position. Ready to help team achieve company goals. Detail-oriented professional with 7+ years of experience and a proven knowledge of government policy and regulations, research, and administrative law. Aiming to leverage my skills to successfully fill the Government Entity role at your company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative and HR/Payroll Manager
NYC Public Schools
Brooklyn, NY
10.2024 - Current
- Developed and maintained filing systems to ensure efficient retrieval of documents and compliance with regulations.**
- Facilitated onboarding and training processes for new administrative staff, ensuring a smooth transition into roles.
- Identify High-Value Responsibility Gaps
- Coordinated interactions with vendors, contractors, and professional services personnel to manage orders and convey operational directives effectively.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Aided executive decision-making processes by preparing comprehensive briefs outlining relevant background information, potential solutions, and anticipated outcomes.
- Verified timecards and worked with managers to resolve discrepancies.
- Responded to employee inquiries regarding payroll and deductions.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
- Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Tracked employee vacation, sick and personal time.
- Completed payroll accurately and timely to meet employee expectations.
- Assisted in processing purchase orders and maintaining accurate records.
- Communicated with internal departments to facilitate order approvals.
- Prepared detailed purchase requisitions and documentation for approval by senior management, expediting the procurement process while maintaining transparency throughout all stages of decisionmaking.
- Supported effective communication between departments and across teams by organizing interdepartmental meetings, distributing minutes, and following up on action items.
- Contributed to a safe campus environment by assisting in the implementation of safety protocols, monitoring visitor access, and reporting concerns promptly to the Principal.
- Conducted thorough market research to identify potential suppliers, leading to an expanded vendor network and more competitive quotes.
- Reviewed incoming correspondence regularly to prioritize urgent communications requiring administrative attention.
- Conducted audits of administrative procedures to identify improvements that enhanced overall operational efficiency.
Customer Service Supervisor
Hallmark Aviation Services For Emirates Airlines
JFK Airport, NY
05.2022 - 12.2024
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Jet bridge Operator JT Certified
- Provided current and accurate fare, schedule, reservations and flight arrival and departure information to customers
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Worked flexible hours; night, weekend, and holiday shifts
- Led a team of customer service agents, enhancing service quality and fostering a collaborative environment.
- Trained and mentored staff on best practices for engaging with customers and resolving issues effectively.
- Streamlined customer complaint resolution processes, resulting in improved response times and increased client satisfaction.
Contact Representative
Social Security Administration, SSA
Jamaica, NY
08.2024 - 09.2024
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
Motor Vehicle Representative
Department of Motor Vehicle
College Point, NY
05.2024 - 06.2024
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
- Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Updated documents such as municipal codes and city charters.
Program Manager
Department Of Small Business Services
Manhattan, NY
06.2023 - 04.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Identified program obstacles and communicated possible impacts to team
- Coached MWBE vendors on productivity strategies to accomplish challenging goals
- Developed and maintained logistics workflows, procedures and reports
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Managed multiple strategic projects with numerous sub-projects or workstreams
- Facilitated workshops and conducted one-on-one training to educate team members
- Interacted with customers and clients to identify business needs and requirements
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
- Participated in vendor selection and management process for program initiatives
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences
Housing Assistant, Fraud and Abuse Unit
NYCHA
MANHATTAHN, NY
03.2023 - 06.2023
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Maintained database of housing resources, landlords and management companies
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources
- Provided exemplary level of customer service to clients and company personnel
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully
- Calculated tenant rent amounts to prepare leases and contracts
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
Tax Examining Technician
Internal Revenue Service, IRS
Holtsville, NY
10.2022 - 03.2023
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues
- Responded to taxpayer questions and helped individuals complete and file tax documentation
- Verified completeness of provided details when processing Tax Return and Various form and applications
- Professionally negotiated and dealt with taxpayers in confrontational situations
- Kept case data and contact information up to date to expedite proceedings
- Recommended financial solutions in relation to tax implications
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Proved successful working within tight deadlines and fast-paced atmosphere
Loan Specialist
Small Business Administration
Queens, NY
09.2020 - 05.2022
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
- Based on the provided work history and context for the Loan Specialist role at the Small Business Administration, here are six original resume statements that address high-impact responsibilities typically associated with this position. These statements fill gaps while mirroring the writing style evident in the existing work history.
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Meet with applicants to obtain information for loan applications and to answer questions about the process
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
- Approve loans within specified limits, and refer loan applications outside those limits to management for approval
- Handle customer complaints and take appropriate action to resolve them
- Review loan agreements to ensure that they are complete and accurate according to policy
- Analyze potential loan markets and develop referral networks to locate prospects for loans
- Set credit policies, credit lines, procedures and standards in conjunction with senior managers
- Negotiate payment arrangements with customers who have delinquent loans
- Work with clients to identify their financial goals and to find ways of reaching those goals
- Market bank products to individuals and firms, promoting bank services that may meet customers' needs
- Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
- Based on the analysis of your existing work history statements and considering the role of a Loan Specialist at the Small Business Administration, here are six original resume statements that reflect high-impact responsibilities relevant to this position:
NYPD Peace Officer
New York Police Department
The Bronx, NY
07.2018 - 04.2020
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls
- Recorded facts to prepare reports documenting incidents and activities
- Monitored crowded public areas and events to mitigate risk and promote safety
- Participated in continuous firearms proficiency, defensive driving and arrest technique training
- Handled citation and traffic violation paperwork
- Patrolled [Type] location to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety
- Identified, pursued and arrested suspects and perpetrators of criminal acts
- Checked vehicle equipment for proper functioning prior to use
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication
- Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability
- Assisted in special investigations and crime prevention programs
- Obtained information from arrested subjects to conduct debriefings
Driver Specialist
Lyft
Queens Village, NY
03.2016 - 07.2018
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Coordinated efficient routes to avoid delays and optimize schedules
- Planned and adjusted optimal routes based on traffic and weather conditions
- Checked in with dispatch service and updated with current location
- Answered, scheduled and responded to reservation calls at specific times and locations
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
- Uphold high standards of professionalism and discretion when working with high-value clients
General Manager
Papa John LLC
Queens, NY
01.2012 - 03.2016
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines
- Reviewed time records for 20 employees to verify accuracy of information
- Uploaded time records into PJ connect and made adjustments to create accurate database for payroll processing functions
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy
- Enhanced sales by promoting Food products and assisting with creative menu selections
Education
BBA - Business Administration And Management
Excelsior College
Albany, NY12-2018
High School Diploma -
Queens Collegiate
Jamaica, NY04-2013
Skills
- Intuit QuickBooks
- Federal and State Tax Returns
- Corrective Actions
- Regulatory Standards
- Active Listening
- Quality Control Standards
- Loan Applications
- Team Meetings
- Microsoft Excel
- Internal Revenue Service Reporting
- Payment Plan Processing
- Microsoft PowerPoint
- Understanding of Applicable Laws
- Microsoft Word
- Special Assignments
- High proficiency in microsoft dynamics
- Rapid action software
Certification
- CPR Certified
- TLC Certified
- Conflict Resolution Certified
- Peace Officer Certified
- Microsoft Office Specialist (MOS) - Microsoft.
- NYC Health and Hygiene Certified
- Bilingual: Bengali (Reading, Writing, Speaking), Urdu (Speaking Only), Hindi (Speaking Only)
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Administrative and HR/Payroll Manager
NYC Public Schools
10.2024 - Current
Contact Representative
Social Security Administration, SSA
08.2024 - 09.2024
Motor Vehicle Representative
Department of Motor Vehicle
05.2024 - 06.2024
Program Manager
Department Of Small Business Services
06.2023 - 04.2024
Housing Assistant, Fraud and Abuse Unit
NYCHA
03.2023 - 06.2023
Tax Examining Technician
Internal Revenue Service, IRS
10.2022 - 03.2023
Customer Service Supervisor
Hallmark Aviation Services For Emirates Airlines
05.2022 - 12.2024
Loan Specialist
Small Business Administration
09.2020 - 05.2022
NYPD Peace Officer
New York Police Department
07.2018 - 04.2020
Driver Specialist
Lyft
03.2016 - 07.2018
General Manager
Papa John LLC
01.2012 - 03.2016
High School Diploma -
Queens Collegiate
BBA - Business Administration And Management
Excelsior College