Syed Raza
Shirley,NY
Summary
Proven to excel in high-volume dining environments, I leveraged exceptional customer service and menu memorization skills at Oaklands Restaurant and Marina to enhance guest experiences and increase sales. My adept multitasking and effective communication fostered team efficiency and customer satisfaction, establishing a positive reputation and maximizing table turnover rates. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Server
Oaklands Restaurant and Marina SEASONAL
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Bartender/Server Manager
Agua on the Mile SEASONAL
05.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Concrete Laborer
Perkan Concrete Corp
03.2022 - 12.2024
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
Server
Smokey Bones Bar & Fire Grill
01.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Sea Cove
10.2019 - 02.2021
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Answered customers' questions, recommended items, and recorded order information.
Server
Friendly's Ice Cream
09.2018 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Mama Lisa's Italian Restaurant
02.2017 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Education
High School Diploma -
William Floyd High School
Mastic Beach, NY06.2019
Skills
- Strong Work Ethic
- Memory retention
- Exceptional customer service
- Menu Memorization
- High-volume dining
- Food Running
- Good with Customers/Co-workers
- Great communication skills
Timeline
Server
Oaklands Restaurant and Marina SEASONAL
05.2024 - Current
Concrete Laborer
Perkan Concrete Corp
03.2022 - 12.2024
Bartender/Server Manager
Agua on the Mile SEASONAL
05.2021 - Current
Server
Smokey Bones Bar & Fire Grill
01.2021 - 04.2022
Server
Sea Cove
10.2019 - 02.2021
Server
Friendly's Ice Cream
09.2018 - 12.2019
Server
Mama Lisa's Italian Restaurant
02.2017 - 08.2019
High School Diploma -
William Floyd High School
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