SYEDA RAJIA ISLAM
Aldan,PA
Summary
Certified Pharmacy Technician (CPhT) with over 5 years of retail and hospital pharmacy experience supporting medication safety, compliance, and clinical workflows. Proven capability to interpret and apply clinical criteria to pharmacy data, manage high-cost specialty and non-specialty pharmaceuticals, and review member histories. Highly skilled at multitasking between complex healthcare systems while maintaining strict productivity and quality standards. Adept at navigating fast-paced environments, resolving complex insurance inquiries, and collaborating with pharmacists and provider offices.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Pharmacy Technician
Hospital of the University of Pennsylvania (Penn Medicine)
11.2023 - Current
- Interpreted and applied safety standards and clinical criteria to accurately process high-cost and specialty medications, enhancing patient care quality.
- Collaborate directly with pharmacists, nurses, and healthcare professionals to resolve urgent medication requests and escalate complex files for clinical review.
- Supported complex clinical workflows by reviewing medication integrity, stock rotation, and compliance protocols to ensure patient safety and regulatory adherence.
- Multitasked across multiple hospital database systems to update documentation and maintain data integrity, achieving zero-error outcomes.
- Adhere strictly to corporate, departmental, and regulatory policies while remaining fully available for required weekends and holidays.
Pharmacy Technician & Certified Immunizer
CVS Pharmacy
02.2021 - Current
- Administer immunizations and handle confidential patient health information in compliance with strict regulatory, state, and HIPAA guidelines.
- Process prescriptions cleanly and navigate third-party insurance, retail pharmacy, and pharmacy benefit management (PBM) claims systems.
- Verify patient data, prescription completeness, and member claims history to resolve insurance rejections, deductibles, and coverage gaps.
- Conducted proactive outbound calls to provider offices, members, and insurance help desks, collecting missing clinical information and resolving prior authorization roadblocks to expedite patient care.
- Processed high-volume inbound calls from patients and care centers, providing guidance on network status, drug availability, and authorization updates to enhance patient experience.
- Maintain rapid data entry and typing speeds exceeding 35 WPM to hit strict corporate productivity metrics in a fast-paced retail environment.
Education
Bachelor of Science - Health Sciences
West Chester University of Pennsylvania
12.2025
Associate of Science - Health Science
Delaware County Community College
12.2022
Master of Science -
West Chester University
West Chester , Pa 08.2026 -
Skills
- Prior Authorization Processing
- Pharmaceutical expertise
- Managed care navigation
- Inbound Patient Communication
- Medication Therapy Management
- Data compliance
- Clinical interpretation
- Claims history review
- Appeals documentation
- Claims systems
- In-Network Provider Referrals
- Multitasking efficiency
- Systems & Software: Microsoft Word, Excel, PowerPoint, Pharmacy Claims Processors, Electronic Health Records (EHR)
Certification
Certified Pharmacy Technician (CPhT – PTCB) | Certified Immunizer | CPR Certified
Languages
Languages: Bengali (Fluent – Verbal & Written)
Timeline
Master of Science -
West Chester University
08.2026 -
Pharmacy Technician
Hospital of the University of Pennsylvania (Penn Medicine)
11.2023 - Current
Pharmacy Technician & Certified Immunizer
CVS Pharmacy
02.2021 - Current
Associate of Science - Health Science
Delaware County Community College
Bachelor of Science - Health Sciences
West Chester University of Pennsylvania