Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SYED MOHAMMAD HASSAN RIZVI

Atlanta,GA

Summary

Dynamic Co-Manager at Vaporhub with proven expertise in staff management and customer service. Enhanced sales revenue through effective training and strategic marketing initiatives. Recognized for fostering a positive work environment and improving employee retention. Skilled in expense tracking and decision-making, driving operational excellence and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Co-Manager

Vaporhub
11.2024 - Current
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
  • Approved regular payroll submissions for employees.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
  • Implemented loss prevention measures, reducing instances of theft and improving store security.
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Driver

Uber
07.2024 - 11.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Chef Assistant

Moes Southwestern Grill
02.2024 - 05.2024
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
  • Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
  • Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
  • Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
  • Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
  • Used variety of kitchen tools and appliances to prepare ingredients and meals.
  • Prepped ingredients ahead of time to increase cooking and service speed.
  • Managed time efficiently by prioritizing tasks and multitasking effectively during peak service hours.
  • Supported senior chefs with creative meal planning and recipe development.
  • Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
  • Verified food temperatures and quality ahead of service to maintain standards.
  • Provided support during special events and catering functions, ensuring consistent quality across all offerings.
  • Trained new kitchen staff on proper food handling and preparation techniques.
  • Enhanced customer satisfaction by creating visually appealing and delicious dishes in a timely manner.
  • Replenished food and ingredients supplies to meet service demand.
  • Worked closely with front-of-house staff to address customer feedback or concerns promptly, fostering strong cross-functional teamwork within the restaurant setting.

Cashier

Dunkin Donuts
03.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Associate of Science - Cybersecurity

Georgia State University
Atlanta, GA

Skills

  • Staff management
  • Contract negotiation
  • Leasing and sales
  • Marketing management
  • Team leadership
  • Customer service
  • Decision-making
  • Staff training and development
  • Task delegation
  • Expense tracking
  • Product management

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Gujarati
Limited Working
Spanish
Limited Working

Timeline

Co-Manager

Vaporhub
11.2024 - Current

Driver

Uber
07.2024 - 11.2024

Chef Assistant

Moes Southwestern Grill
02.2024 - 05.2024

Cashier

Dunkin Donuts
03.2023 - 12.2023

Associate of Science - Cybersecurity

Georgia State University

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SYED MOHAMMAD HASSAN RIZVI