SYED RIZ RIZVI
Plainsboro,NJ
Overview
25
25
years of professional experience
Work History
General Manager
Lexus Of Edison Kollective Auto Group
Edison, NJ
05.2019 - 12.2025
- Achieved Lexus Elite Award three times since May 2019 for outstanding customer satisfaction and sales growth.
- Increased net profit by over $5 million and new vehicle sales by 40% in 2024, leading Lexus Eastern area in growth.
- Raised fixed gross profit by 50% while maintaining solid CSI scores across all departments.
- Established a cohesive management team fostering cooperation, enthusiasm, and accountability among departments.
- Cultivated proactive relationships with Lexus Eastern Region to align dealership business with brand strategy.
- Implemented monthly management training to enhance leadership, financial acumen, and process skills across all departments.
- Enhanced customer retention and satisfaction through innovative processes and service-driven engagement strategies.
- Recruited and managed department managers, setting short- and long-term objectives to promote a high-performance environment.
General Manager
Toyota Of Greensburg The Friedkin Group
Greensburg, PA
11.2016 - 05.2019
- Dealership received the President’s Award from Toyota and CAT Champions Award for excellent sales and CSI achievements.
- Built an extremely productive and energized management team for the dealership, increasing net profit by over 250%, boosting car sales to over 350 units per year, and improving fixed gross profit by 17%, while maintaining excellent CSI.
- Established and nurtured a professional relationship with the manufacturer Toyota. Developed a partnership of mutual respect, in which the manufacturer becomes a valuable asset to the achievement of the goals and objectives of the store, while always protecting the dealership’s interests.
- Effectively communicating with the comptroller on a weekly basis to review departmental forecasts and ensure consistency with annual projections. Developed the skills of all department managers with monthly training.
- Dramatically improved CSI through customer-oriented service techniques, increasing repeat customer business.
- Recruiting and hiring of all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (including administrative, sales, parts, and service departments).
- Created an environment of mutual trust and respect, demanded the highest ethical standards from staff and management.
General Sales Manager
Middletown Toyota
Middletown, CT
09.2004 - 11.2016
- Responsible for overseeing day-to-day Sales Operations for the Toyota Dealership and managing over 30 employees.
- Dealership is an 11 year recipient of the President’s Award from Toyota & Sales Excellence Award.
- Toyota Dealership ranked 1st in the District for Sales Volume accomplishments.
- Focused on forecasting sales, establishing realistic goals, and motivating the Sales team to meet and surpass profit and unit objectives. Monitored pre-owned trade-ins, running daily Sales meetings, hiring, desking deals, and responsible for all advertising initiatives in the Sales Departments.
- Increased Total Cars Sales to over 180-250 total units per month and with above average gross per vehicle.
- Supervised staff of over 18 Sales Representatives, 2 Sales Managers, & 3 F&I Managers in the Sales Department.
- Provided training and coaching to personnel in effective selling, closing and negotiating techniques.
- Ethical, uplifting leadership style accomplished by example. Total hands on approach greeting and surveying (personally) customers in the showroom, sales floor, Internet and phone.
- Able to attract and recruit the very best talent and produce maximum production through training, motivation, compassion and accountability.
Finance Manager/Sales Manager
Hartford Toyota
Hartford, CT
07.2000 - 09.2004
- Responsible for all Scion Sales operations for Toyota Scion Dealership Sales Department.
- Recruit, hire and motivate staff, evaluate individual performance and offer guidance to improve overall performance.
- Successfully created a positive Dealership atmosphere in the Sales Department where pride and motivation reflect results.
- Promptly address all customer concerns to ensure complete customer satisfaction.
- Managed all subprime finance operations including buying budget vehicles from auctions and desking deals.
- Submit deals to special finance banks for credit challenged customers, negotiate and structure the deal for maximum loan value from the lender to maximize the front and back profit.
- Resolved customer issues as they arose to maintain customer satisfaction and built long-term customer loyalty.
Internet Manager
Hartford Toyota
Hartford, CT
06.2001 - 12.2002
- Responsible for all activities in Internet Department for the Toyota Scion Dealership.
- Address high volume of incoming sales calls and Internet inquiries & assisted with Desking Deals, TO’s, & Training.
- Provide information, quotes, and overcome objectives in order to secure appointments from a diverse network of potential buyers. Maintain CRM pipeline of customers.
- Contact and follow up with existing customer database and carry out department Managerial duties as needed.
Sales Consultant
Hartford Toyota
Hartford, CT
07.2000 - 06.2001
- Responsible for selling and marketing new and used Toyota & Scion vehicles and automotive aftermarket products.
- Superior product knowledge and also developed a successful repeat and referral list of clients, while fostering relationships with all potential clients.
- Consistently awarded the Top Sales Professional of the Month by exceeding sales goals and client service expectations.
Education
Bachelors of Science Degree - Physics
Shah Abdul Latif University
Sindh, Pakistan01-2000
Skills
- Staff training and retention
- Team building and collaboration
- Inventory management
- Digital marketing strategies
- Used car operations
- Fixed operations management
- Advertising and promotion
- Customer relationship management
- Sales forecasting
- Strategic planning
- Employee training
- Budget analysis
- Change management
- Performance evaluation
- Advertising and marketing
- Employee development
- Budgeting and cost control strategies
- Sales planning and implementation
- Customer relations
- Profit generation
- Sales team development
- Human resources management
Summary
Experienced General Manager in the automotive sector with a 25-year track record of success in sales, finance, and operations. Skilled in driving revenue growth and improving customer satisfaction through strategic management and team development. Recognized for implementing effective training programs that enhance team performance and operational efficiency. Focused on delivering exceptional customer service and maintaining a loyal customer base.
Certified by the University of Toyota as a Toyota and Lexus Certified General Manager, this role emphasizes expertise in automobile operations, management, and Kaizen principles to ensure operational efficiency and foster customer satisfaction and retention.
Timeline
General Manager
Lexus Of Edison Kollective Auto Group
05.2019 - 12.2025
General Manager
Toyota Of Greensburg The Friedkin Group
11.2016 - 05.2019
General Sales Manager
Middletown Toyota
09.2004 - 11.2016
Internet Manager
Hartford Toyota
06.2001 - 12.2002
Sales Consultant
Hartford Toyota
07.2000 - 06.2001
Finance Manager/Sales Manager
Hartford Toyota
07.2000 - 09.2004
Bachelors of Science Degree - Physics
Shah Abdul Latif University
Industry Related Training
- Lexus & Toyota Management Training & Seminars for Retail Operations
- Toyota Certified Since 2001
- Dealership NADA 20 Group Member Since 2005
- Dealership NADA 20 Internet Group Member Since 2012
- KC Nix & Joe Verde Sales Trainings
- Reynolds & Reynolds, & ADP(CDK) DMS Computer Training
- AutoTrader Used Car Management Training
- Toyota Financial Services F&I Training Certificate 2003
- SEO, Social Media, Google Ad Words, & Retention Sales Summit Seminars
Awards Accomplishments
- Won Multiple Awards from Toyota & Lexus for Outstanding Sales Achievements
- 3 Times Lexus Elite Award for Sales, Service & Parts volume with customer CSI
- 13 Times Toyota Presidents award for outstanding CSI and Sales Volume
- Gold Level Award from Toyota for Outstanding Sales Achievements & CSI
- Top Toyota CSI Store in the Region and Zone
Industry Related Training
- Lexus & Toyota Management Training & Seminars for Retail Operations
- Toyota Certified Since 2001
- Dealership NADA 20 Group Member Since 2005
- Dealership NADA 20 Internet Group Member Since 2012
- KC Nix & Joe Verde Sales Trainings
- Reynolds & Reynolds, & ADP(CDK) DMS Computer Training
- AutoTrader Used Car Management Training
- Toyota Financial Services F&I Training Certificate 2003
- SEO, Social Media, Google Ad Words, & Retention Sales Summit Seminars