Syed Zeeshan Zaidi
Orlando,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Orlando , Florida
07.2024 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Program Manager Consultant
Housing Project HDA
01.2020 - 12.2023
- Mentored junior team members on industry best practices, fostering professional growth and improving overall team performance.
- Improved overall project timelines by effectively managing resources and collaborating with cross-functional teams.
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
- Coordinated closely with legal experts to ensure compliance with regulatory requirements and minimize potential liabilities.
- Negotiated contracts with vendors to secure favorable terms for the company while maintaining strong working relationships throughout project duration.
- Streamlined project management processes by implementing Agile methodologies, leading to improved efficiency and team collaboration.
Sales Manager
Pizza Hut
01.2017 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor of Science - Computer And Information Sciences
Sindh University
Pakistan04.2015
Skills
- Communication skills
- Time Management
- Problem Solving
- Retail Software Skills
- Active listening
- Teamwork and Collaboration
- Data Entry
- Customer Service
- Microsoft Excel
- Microsoft Outlook
- Business Analysis
Additional Information
Currently enrolled in data analyst online course focusing on Tableau.
Languages
Urdu
Native or Bilingual
Timeline
Shift Supervisor
CVS Pharmacy
07.2024 - Current
Program Manager Consultant
Housing Project HDA
01.2020 - 12.2023
Sales Manager
Pizza Hut
01.2017 - 12.2019
Bachelor of Science - Computer And Information Sciences
Sindh University