Jake Mcewan
Surprise,Arizona
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Parts Associate
Nash Powersports
08.2023 - Current
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Adhered to company guidelines for performance and compliance.
Production Team Member
Galaxy Cleaners
10.2022 - 08.2023
- Supported shipping team by quickly moving finished product between work stations and packing lines.
- Followed strict safety protocols when dealing with hazardous materials.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Identified and removed foreign matter from raw materials as part of strong quality control processes.
- Incorporated new directions smoothly to continuously improve production team performance and output.
Business Development Associate
Streamline Specialties
01.2021 - 10.2022
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Drove digital and enterprise collaboration across functional teams, focusing on delivery and continuous process improvement.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
- Discussed SEO needs and optimized strategies for short- and long-term campaigns.
Parts Department Associate /Assistant Parts Manager
Fun Bike Center
12.2017 - 11.2020
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored security and handled incidents calmly.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Customer Service Representative
Alba Racing
06.2016 - 12.2017
- Recommended a product or service to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Apprentice Plumber
Pacific Rim Mechanical
01.2016 - 06.2016
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Installed valves, hangers, supports and flanges inside piping systems.
- Assisted with repairs to steam, drainage and sewer lines.
- Cut openings in structures to accommodate pipes and pipe fittings.
- Filled pipe systems with water and air to determine location of leaks.
- Crafted piping, including measuring, threading and cutting materials to correct angles.
- Selected type and size of piping required for each project.
Customer Service Representative
Ransom Brothers Lumber
06.2014 - 01.2016
- Recommended product or service to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
- Responded to customer requests for products, services and company information.
Education
Associate of Science - Information Technology
DeVry University
Online09.2023
Associate of Arts - Water Distribution
Cuyamaca College
El Cajon, CA12.2018
High School Diploma -
Ramona High School
Ramona, CA06.2015
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Consulting
- Operations management
References
Brian Watkins
23623 Gymkhana Road
Ramona, CA 92065
760-801-2306
Steve Carlin
Blossom Valley, CA 92021
619-972-2412
Dorie Lowry
149 8th Ave N
Payette, ID 83661
760-445-2035
Timeline
Parts Associate
Nash Powersports
08.2023 - Current
Production Team Member
Galaxy Cleaners
10.2022 - 08.2023
Business Development Associate
Streamline Specialties
01.2021 - 10.2022
Parts Department Associate /Assistant Parts Manager
Fun Bike Center
12.2017 - 11.2020
Customer Service Representative
Alba Racing
06.2016 - 12.2017
Apprentice Plumber
Pacific Rim Mechanical
01.2016 - 06.2016
Customer Service Representative
Ransom Brothers Lumber
06.2014 - 01.2016
Associate of Science - Information Technology
DeVry University
Associate of Arts - Water Distribution
Cuyamaca College
High School Diploma -
Ramona High School