Summary
Overview
Work History
Education
Skills
References
Timeline
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Syerra Smyth

Sebastian,FL

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

5
5
years of professional experience

Work History

Supervisor

Starbucks
Angels Camp , CA
04.2021 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Created new strategies for improving customer service standards within the organization.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Barista

Starbucks
Angels Camp, CA
05.2019 - 04.2021
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Supported highest standards of conduct and service to support company reputation.
  • Described menu items to customers and suggested products based on stated preferences.

Education

High School Diploma -

Calaveras High School
San Andreas, CA
06.2019

Skills

  • Strategic Planning
  • Goal-Oriented
  • Complex Problem-Solving
  • Customer Service
  • Prioritization
  • High-Energy Attitude
  • Positive and Professional

References

References available upon request.

Timeline

Supervisor

Starbucks
04.2021 - Current

Barista

Starbucks
05.2019 - 04.2021

High School Diploma -

Calaveras High School

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Syerra Smyth