Sylba Lakatos
Wildomar,CA
Summary
Proven Customer Service Representative at City of Ontario, adept in problem-solving and active listening, significantly enhanced customer loyalty and retention. Expertly managed high-stress situations, demonstrating critical thinking and professionalism, leading to positive client feedback and repeat business. Skillfully balanced customer needs with company policies, achieving satisfactory outcomes.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
City of Ontario
10.2002 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Magnolia High School
Anaheim, CA07.1976
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
City of Ontario
10.2002 - 06.2020
High School Diploma -
Magnolia High School
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