Sylena Gaza
Fort Worth,TX
Summary
Driven and adaptable, excelled in fast-paced environments at Old Chicago, enhancing guest experiences through exceptional customer service and efficient cash handling. Trained new staff, demonstrating strong work ethic and team collaboration. Skilled in food handling and service prioritization, consistently contributing to improved workflow and guest satisfaction.
Overview
1
1
year of professional experience
Work History
Server
Old Chicago
01.2024 - Current
- Worked with different POS system's to place orders, manage payments, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, buss.
Sever
Olive Gardem
09.2023 - 01.2024
Hostess
Cracker Barrell Old Country Store
02.2023 - 08.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Learned how to correctly greet guest upon arrival and provided friendly and warm presence throughout dining experience.
- Delivered pick-up and curbside orders to guests.
- Opened and closed seating sections according to volume of guests.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX2025
High School Diploma -
Boswell High School
Fort Worth, TX06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Service prioritization
- Suggestive Selling
- Guest Seating
- Team Player
- Adaptable and Flexible
- Food handling
- Ability to Lift 30 Pounds
- Table Bussing
Timeline
Server
Old Chicago
01.2024 - Current
Sever
Olive Gardem
09.2023 - 01.2024
Hostess
Cracker Barrell Old Country Store
02.2023 - 08.2023
Associate of Arts -
Tarrant County College
High School Diploma -
Boswell High School
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