Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylena Linder

Birmingham

Summary

Banking professional with proven track record in customer service, adept at managing diverse client interactions. Recognized for collaborative teamwork and delivering reliable results in dynamic environments. Skilled in conflict resolution and customer relationship management.

Overview

10
10
years of professional experience

Work History

Phone Banker II

Wells Fargo Bank
07.2021 - Current
  • Achieved strong customer service communication.
  • Implemented solutions within banking platforms to enhance operational efficiency.
  • Supported online banking processes to enhance user experience.
  • Achieved higher-than-expected QA standards and NPS ratings.
  • Maintained 100% customer satisfaction.
  • Handled daily servicing for over 80 customers.
  • Expanded understanding of product offerings.
  • Executed tasks in accordance with corporate procedures.
  • Managed and addressed client complaints in a timely fashion.
  • Coordinated tasks across various computer screens seamlessly.
  • Collected and reviewed supporting data to address transaction issues.

Insurance Sales Agent

SelectQuote
06.2020 - 07.2021
  • Overseeing insurance policies.
  • Examined client requirements for tailored solutions.
  • Advised on optimal product selection.
  • Provided support with insurance claim submissions.
  • Maintaining client records
  • Enhanced brand visibility through strategic advertising efforts.
  • Acquired comprehensive expertise in product offerings.

Health Information Technician

Bio-Mat USA plasma center
03.2018 - 06.2020
  • Overseeing and preserving patient health data.
  • Assuring precision.
  • Maintained compliance with industry standards.
  • Handled comprehensive record-keeping processes effectively.
  • Ensured patient information was up to date with systematic document organization.
  • Validated medical records for correctness.

Cashier

Arby's
05.2015 - 03.2018
  • Provided customer greetings.
  • Managed and executed payment procedures.
  • Prepared and packed items into designated bags for efficient checkout.
  • Maintained high standards of client satisfaction.

Education

High School -

Penn Foster High School
Scranton, PA
01.2017

Skills

  • Recordkeeping and documentation
  • CSS
  • Software Solutions
  • Cisco Jabber
  • Microsoft Office 365
  • Xero Practice Manager
  • CRM software
  • Problem-solving abilities

Timeline

Phone Banker II

Wells Fargo Bank
07.2021 - Current

Insurance Sales Agent

SelectQuote
06.2020 - 07.2021

Health Information Technician

Bio-Mat USA plasma center
03.2018 - 06.2020

Cashier

Arby's
05.2015 - 03.2018

High School -

Penn Foster High School

Similar Profiles

CREATE PROFILE
Sylena Linder