Sylvan Drobny
Bozeman,MT
Summary
Dynamic and results-oriented professional with proven expertise in espresso machine operation and exceptional communication skills. Excelled at Dixon Coffee Co. by training new hires and streamlining workflow, significantly enhancing customer satisfaction. Demonstrated leadership and problem-solving abilities as a Student Volunteer, driving successful fundraising initiatives. Committed to delivering top-notch service and operational excellence.
Overview
4
4
years of professional experience
Work History
Barista
Dixon Coffee Co.
Rapid City, SD
03.2021 - 01.2025
- Operated cash registers to process customer payments.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Student Volunteer
Feeding America
Rapid City, SD
01.2023 - 08.2024
- Greeted office visitors, provided information, and directed to appropriate personnel.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Developed strong oral and written communication skills in working with people of different ages.
- Developed and implemented fundraising approaches to raise money for cause.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Followed instructions from management to complete tasks according to exact specifications.
Education
Some College (No Degree) - Biomedical Engineering
Montana State University
Bozeman, MTSkills
- Espresso machine operation
- Soft selling
- Opening and closing duties
- Communication Skills
- New hire training
- Workflow management
- Problem-solving
Affiliations
- I am extremely interested in health and fitness, including hobbies like skiing, running, weightlifting, yoga, and so much more!
- I am also extremely passionate about school, and take my classes very seriously.
Timeline
Student Volunteer
Feeding America
01.2023 - 08.2024
Barista
Dixon Coffee Co.
03.2021 - 01.2025
Some College (No Degree) - Biomedical Engineering
Montana State University
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