Sylvania Tumbel
Philadelphia,PA
Summary
Motivated customer service expert with excellent interpersonal communication strengths and strong customer service background. Pursues every opportunity to support team members and proactively address issues. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality with knowledge of animal care, food service, and client relationship management.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Philadelphia, Pennsylvania
02.2020 - Current
- Worked with team members to ensure satisfactory service
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Controlled line and crowd with quick, efficient service
- Engendered customer loyalty by remembering personal preferences and allergy information
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
Independent Pet Sitter
Self-Employed
Philadelphia, PA
07.2019 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email and text.
- Managed pet safety and wellness in owners' absence by securing area space and removing items that could make pets sick.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Lead Cashier/Server
Gachi Sushi And Noodles, PHL Airport
Philadelphia, PA
07.2018 - 02.2022
- Worked 30 hours whilst attending school full-time
- Established new customer service strategies improving customer loyalty
- Efficiently performs in fast-paced environment
- Helped customers complete purchases to increase satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
Shift Leader
Gachi Sushi And Noodles, PHL Airport
Philadelphia, Pennsylvania
11.2019 - 02.2020
- Trained 4 new hires for cashier position
- Count daily revenue and followed all other closing duties as assigned
- Handle all customers' complaints, inquires, and refunds
- Organize stores inventory and store's incoming products
- Reviewed and resolved differences between accounting information and cash drawers
Special Needs Volunteer
Pennsylvania Hospital
Philadelphia, Pennsylvania
09.2017 - 06.2018
- Set up and participated in each expected activity for patients
- Greeted and assisted all 15 patients to designated work area
- Established positive relationships to each patient
- Determine patient's cause of distress and established appropriate behavioral tactics
- Received incoming calls and messages and addressed phone requests
Education
High School Diploma -
Preparatory Charter High School
1928 Point Breeze Avenue Education Major
Community College of Philadelphia
1700 Spring Garden Street01.2021
Pre-Prof/E - Exploratory Social And Behavioral Sciences
Arizona State University
Tempe, AZ05.2025
Skills
- Creative problem-solving
- Cooperative team member
- Computer proficient
- Cash register operations
- Well-organized
- Exceptional Customer Service
- Highly efficient
- Dedicated and meticulous
- Quick learner
- Courteous demeanor
- Supervisory skills
- Coordinating Orders
- Food Serving and Preparation
- Customer Retention
Timeline
Barista
Starbucks
02.2020 - Current
Shift Leader
Gachi Sushi And Noodles, PHL Airport
11.2019 - 02.2020
Independent Pet Sitter
Self-Employed
07.2019 - Current
Lead Cashier/Server
Gachi Sushi And Noodles, PHL Airport
07.2018 - 02.2022
Special Needs Volunteer
Pennsylvania Hospital
09.2017 - 06.2018
High School Diploma -
Preparatory Charter High School
Education Major
Community College of Philadelphia
Pre-Prof/E - Exploratory Social And Behavioral Sciences
Arizona State University
Similar Profiles
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Amy DavisAmy Davis
Assistant Manager at StarbucksAssistant Manager at Starbucks
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Esta AkoyEsta Akoy
Financial Advisor/Analyst at Confidential Insurance ServicesFinancial Advisor/Analyst at Confidential Insurance Services