Sylvanna Lainez
Gainesville,GA
Summary
Accomplished Notary Public and Team Leader with a proven track record at Elios Services, enhancing client satisfaction and business growth through expert document verification and exceptional customer service. Skilled in fraud prevention and relationship building, successfully navigated complex legal processes, leading to a significant increase in customer loyalty.
Overview
14
14
years of professional experience
Work History
Notary Public
Elios Services
03.2023 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Administered oath to document signers to obtain affirmation of truth.
- Completed timely renewals of notary commission and bond requirements, avoiding potential lapses in service availability.
- Set up and managed appointments for client notary services.
- Assisted clients with understanding complex documents and legal processes, promoting clarity and comprehension.
- Provided exceptional customer service by addressing questions or concerns promptly and professionally.
- Developed a reputation for exceptional knowledge in handling various types of notarial acts, leading to increased client demand and business growth.
- Educated clients on differences between various notarial acts to aid in their decision-making process.
Notary Public
S&S Associates
01.2018 - 03.2023
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Checked documents for accuracy and correct signing before notarizing.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Provided guidance to customers to facilitate completion of notarial documents.
- Looked for signs of fraud or coercion and refused notarization.
- Provided exceptional customer service by addressing questions or concerns promptly and professionally.
Team Leader
Chick-Fil-A Restaurant
05.2010 - 08.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Observed packing operations to verify conformance to specifications.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
Gainesville High School
Gainesville, GA05.2010
Skills
- Notarial Acts
- Document Review
- Documentation abilities
- Identity Confirmation
- Document Verification
- Vehicle Transfers
- Signature Authentication
- Fraud prevention
- Legal knowledge
- Immigration Documents
- Trust Documents
- Affidavit preparation
- Support Services
- Multi-line phone proficiency
- Customer Service
- Problem-Solving
- Multitasking
- Decision-Making
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Notary Public
Elios Services
03.2023 - Current
Notary Public
S&S Associates
01.2018 - 03.2023
Team Leader
Chick-Fil-A Restaurant
05.2010 - 08.2013
Gainesville High School
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