Sylvester Saliba
Largo
Summary
Dedicated automotive professional with a versatile skill set encompassing management, technical expertise, and sales proficiency. Known for adaptability and a relentless drive to succeed, I thrive in dynamic environments and embrace new challenges with an open mind. Committed to continuous learning and personal growth, I am poised to leverage my diverse experience to excel in any role. With a long-term goal of business ownership, I am eager to contribute to innovative teams and gain valuable insights across various industries.
Overview
6
6
years of professional experience
Work History
Service Advisor
Tesla
08.2025 - Current
- Guided customers through service processes, ensuring clarity and understanding of vehicle maintenance needs.
- Collaborated with technicians to diagnose issues and provide accurate service recommendations.
- Streamlined appointment scheduling, reducing wait times and enhancing customer satisfaction.
- Trained new service advisors on company protocols and customer service best practices.
- Oversaw weekly and monthly inspections for EH&S, ensuring compliance with safety and equipment protocols.
- Managed preparation of over 1500 service appointments for this location and additional sites
- Procure all shop equipment and tools required.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Led team meetings to discuss performance metrics and strategies for enhancing service delivery.
Manager
CarValue LLC
09.2022 - 08.2025
- Oversee all aspects of the dealership's operations, including sales, vehicle maintenance, inventory management, and financing.
- Perform vehicle repairs and maintenance on cars in the lot to ensure quality and functionality.
- Actively engage in car sales, including customer interaction, negotiations, closing deals, and facilitating financing applications.
- Attend auctions to purchase vehicles for the dealership's inventory, utilizing industry knowledge and expertise to make informed buying decisions.
- Conduct bodywork and painting as needed to maintain or enhance the appearance of vehicles.
- Manage administrative tasks such as paperwork, financial transactions, record-keeping, and processing financing applications.
- Lead and supervise dealership staff, providing guidance and support to ensure efficient operations and exceptional customer service.
- Develop and implement strategies to increase sales and profitability, including marketing initiatives and promotions.
- Maintain a clean and organized dealership environment, including the showroom and lot.
- Stay updated on industry trends, market conditions, and regulations to make informed business decisions and adapt to changing circumstances.
Service Porter
Ferrari of Central Florida
02.2022 - 09.2022
- Conduct extensive test drives of luxury and supercar brands, including Ferrari, to assess performance and functionality.
- Assist technicians as needed, providing support with tasks and ensuring efficient workflow.
- Maintain cleanliness and organization of service area, including vehicle cleaning and detailing.
- Provide transportation services for customers, ensuring a comfortable and professional experience.
- Coordinate with service advisors and other staff to meet customer needs and expectations.
- Adhere to dealership safety protocols and procedures at all times.
- Demonstrate exceptional customer service skills in interactions with clients.
- Continuously update knowledge of luxury car brands and models to better serve customers.
Technician
Valvoline
10.2021 - 01.2022
- Perform oil changes and basic vehicle maintenance services efficiently and accurately.
- Conduct vehicle inspections to identify any additional service needs.
- Replace oil filters, check fluid levels, and perform tire rotations as needed.
- Communicate service recommendations to customers clearly and professionally.
- Maintain a clean and organized work area, including disposal of used oil and materials.
- Adhere to safety protocols and procedures to ensure a safe working environment.
- Assist in other shop duties as needed, such as customer service or administrative tasks.
- Continuously update knowledge of vehicle maintenance techniques and products.
Manager
SaveWell LLC
08.2020 - 12.2021
- Manage day-to-day operations, including ordering from wholesalers, cashier duties, and stocking shelves.
- Supervise staff, ensuring high standards of performance and customer service.
- Handle finances, including writing checks and managing paperwork.
- Maintain store cleanliness and organization.
- Drive sales through promotions and customer engagement.
- Address customer inquiries and feedback promptly.
- Ensure compliance with regulations and company policies.
Education
Associates - Automotive Technology
Universal Technical Institute
09-2022
Business Management -
University of South Florida
06-2021
Skills
- Automotive Technical Experience
- Automotive Paint and Body Work experience
- Managerial Experience
- Sales Experience
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Languages
English
Arabic
Timeline
Service Advisor
Tesla
08.2025 - Current
Manager
CarValue LLC
09.2022 - 08.2025
Service Porter
Ferrari of Central Florida
02.2022 - 09.2022
Technician
Valvoline
10.2021 - 01.2022
Manager
SaveWell LLC
08.2020 - 12.2021
Associates - Automotive Technology
Universal Technical Institute
Business Management -
University of South Florida