Sylvestreia Snipes
Rowlett
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Enrollment Specialist
Ranstad
04.2025 - 08.2025
- Managed enrollment processes for diverse educational programs and services.
- Assisted prospective students with application procedures and required documentation.
- Conducted informational sessions to explain program offerings and enrollment steps.
Healthcare Specialist
Integrity Marketing
10.2023 - 03.2025
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with all applicable billing codes and requirements.
- Maintained strict adherence to HIPAA guidelines and regulations, ensuring the confidentiality and security of all patient information.
- Delivered exceptional customer service by promptly responding to inquiries from both internal and external stakeholders, fostering positive relationships with all parties involved in the billing process.
- Filed and updated patient information and medical records.
Technical Support Representative
Teleperformance
01.2023 - 10.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative
VXI Global Solutions LLC
09.2021 - 12.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Staff Underwriter
Renasant Bank
08.2020 - 08.2021
- Collaborated with team members to develop best practices for risk management and loss mitigation.
- Contributed to the continuous improvement of underwriting procedures by participating in regular team meetings focused on process optimization strategies.
- Reviewed analyzed, and approved loan applications to ensure adherence to company guidelines and policies.
Education
Associate of Arts - Accounting/Finance
Hinds Community College
Raymond, MSHigh School Diploma -
Leland High School
Leland, MSSkills
- Customer service
- Problem-solving
- Product knowledge
- HIPAA compliance
- Teamwork and collaboration
- Billing and collection procedures
- Multitasking and organization
- Data entry
- Technical troubleshooting
- Active listening
- MS office proficiency
- Attention to detail
Timeline
Enrollment Specialist
Ranstad
04.2025 - 08.2025
Healthcare Specialist
Integrity Marketing
10.2023 - 03.2025
Technical Support Representative
Teleperformance
01.2023 - 10.2023
Customer Service Representative
VXI Global Solutions LLC
09.2021 - 12.2022
Staff Underwriter
Renasant Bank
08.2020 - 08.2021
Associate of Arts - Accounting/Finance
Hinds Community College
High School Diploma -
Leland High School