Sylvia Abuissa
Woodland Park,NJ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
Falafel Hut
11.2017 - Current
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Family Nanny
Local Families
10.2015 - 09.2017
- Organized different types of activities to enhance physical and intellectual development.
- Assisted with light housekeeping duties as well as running errands.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
- Assisted children with homework assignments and special projects across different subjects.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Developed bilingual abilities in Arabic through immersive conversation and activities.
Education
Master of Education - Clinical Mental Health Counseling
William Paterson University of New Jersey
Wayne, NJ05.2025
Bachelor of Arts - Psychology
Pennsylvania State University
University Park, PA05.2021
High School Diploma -
Passaic Valley Regional High School
Little Falls, NJ06.2016
Skills
- Deadline-oriented
- Organizational Development
- Problem Resolution
- Interpersonal Skills
- Teamwork and Collaboration
- Customer Relations
- Customer Service
- Leadership and team building
- Critical Thinking
- Creative Thinking
- Multicultural Understanding
Accomplishments
- Chi Sigma Iota Counseling Academic and Professional Honor Society International (CSI)
Languages
Arabic
Native or Bilingual
Timeline
General Manager
Falafel Hut
11.2017 - Current
Family Nanny
Local Families
10.2015 - 09.2017
Master of Education - Clinical Mental Health Counseling
William Paterson University of New Jersey
Bachelor of Arts - Psychology
Pennsylvania State University
High School Diploma -
Passaic Valley Regional High School
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