SYLVIA ALEJO

• Welcomed customers into the store and helped them locate items.
• Stocked and replenished merchandise according to store merchandising layouts.
• Alerted customers of upcoming sales events and promotions.
• Trained new cashiers on procedures, customer service and sales techniques.
• Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
• Assisted on sales floor as needed to maintain service standards.
• Restocked and fronted checkout merchandise to increase sales.
• Kept work areas clean, neat and organized for maximum productivity.
• Checked drawer to ensure adequate cash and coin for transactions.
• Scanned goods, collected payments and issued refunds, receipts and change.
• Checked identification for proof-of-age and refused to sell alcohol to customers under the age of 21.

• Scheduled appointments for patients on there upcoming visits.
• Calling patients to collect there past due amounts on there accounts.
• Billing and Coding for different insurances.
• Sent out insurance claims in the portal for all patients.
• Answering phone calls regarding patients balances or insurance claims.
• Every here an there i did audits with some insurance companies.
• Call backs to check how the patients visits were and if they received everything they needed.
• Worked on taking payments with credit cards for patients and insurance companies.

• Received packages and mail that came to the front desk and dispersed them to the correct employees.
• Greeted each patient pleasantly and provided the desk sheet for sign-in.
• Greeted daily visitors and customers upon arrival.
• Sorted mail and other important data.
• Answered the phone by the second ring and greeted callers enthusiastically.
• Maintained files and records with effective filing systems.
• Collected deposits, fees and payments.
• Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees.
• Carefully wrote down all phone messages and relayed them to the appropriate personnel.
• Monitored office supplies, inventory and placed orders.

• Conducted preliminary eye examinations and vision assessments to enhance optometrists' patient evaluation processes.
• Oversaw the management of patient records utilizing electronic health record (EHR) systems to uphold accuracy and confidentiality standards.
• Provided education to patients regarding contact lens choices and appropriate care techniques for maintaining ocular health.
• Facilitated the fitting and adjustment of eyewear, contributing to increased patient satisfaction with products.
• Managed front desk operations, ensuring efficient patient check-in and check-out processes.
• Coordinated appointment confirmations and scheduling while verifying insurance information.
• Processed copay collections and facilitated contact lens orders.

• Assisted patients with referrals to specialists, promoting timely access to care.
• Facilitated clear communication between patients and healthcare providers, improving service delivery.
• Updated and maintained patient records in electronic health systems to aid referral processes.
• Collaborated with insurance companies to confirm coverage and accelerate treatment approvals.
• Collected patient balances, copays, and deductibles.
• Dispatched balance statements to patients.
• Contacted patients to arrange appointments.
• Called insurance providers to confirm eligibility for procedures.

• Coordinated patient appointments and follow-ups to enhance workflow efficiency.
• Managed electronic health records, ensuring data accuracy and compliance with regulations.
• Collaborated with healthcare team to streamline communication and improve patient care processes.
• Implemented patient-centered initiatives that increased satisfaction and engagement levels.
• Front desk collected copays and checked patients in and out
• Interaction with Home Health companies
• Referrals for patients needs such as DME , Home Health , Hospice and Specialist

Verified patient insurance for eligibility

Schedule patients for post hospital appointments

Referrals to physical therapy and occupational therapy

DMV Parking placards for patients in need