Sylvia Alexanian
Glendale,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize engagement and performance.
Overview
7
7
years of professional experience
Work History
Office Manager
LA First Hospice
Van Nuys, CA
02.2022 - Current
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Supervised staff members, organized schedules and delegated tasks.
Task Manager
CalState Hospice
Canoga Park, CA
01.2021 - 02.2022
- Developed and implemented comprehensive task management system to ensure timely correspondence to patient and service providers inquiries
- Identified opportunities for process improvement through the use of new technologies or better utilization of resources.
- Compiled reports summarizing patient files and nurse visits.
- Maintained accurate records of all tasks completed by nurses and pharmacies to ensure timely delivery of services.
- Assisted with training new employees on the company's task management system.
Store Manager
Fresh Prints, LLC
Long Beach, CA
05.2017 - 12.2020
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
Education
Associate of Science - Business Administration
Pasadena City College
Pasadena, CA12-2020
Skills
- Administrative Support
- Operations Management
- Team Supervision
- Workforce Management
- Office Management
- Customer Service
- Project Management
- Organizational Skills
Languages
English
Professional
Armenian
Professional
Timeline
Office Manager
LA First Hospice
02.2022 - Current
Task Manager
CalState Hospice
01.2021 - 02.2022
Store Manager
Fresh Prints, LLC
05.2017 - 12.2020
Associate of Science - Business Administration
Pasadena City College
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