Sylvia Baker
Neosho,MO
Summary
Proven Customer Service Representative at Mojoes, adept in problem-solving and critical thinking, excelled in managing high-stress situations, enhancing customer loyalty, and resolving escalated calls with empathy. Demonstrated active listening skills, ensuring effective resolutions and increased repeat business.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Mojoes
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graduated With My GED At Crowder College
Neosho, MOSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Mojoes
03.2024 - Current
Graduated With My GED At Crowder College
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