Sylvia Baughman
Fort Collins,CO
Summary
With a proven track record at Normas Cafe, I excel in multitasking and exceptional customer service, ensuring high-quality guest experiences. My artistic eye and strong work ethic have contributed to successful event planning and efficient staff management. Skilled in safe food handling and child safety protocols, I consistently enhance service standards while fostering community engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Normas Cafe
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Host
Normas Cafe
08.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Daycare Director
Oaklawn United Methodist Church
06.2021 - 08.2024
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Implemented continuous improvement initiatives based on feedback from parents, staff members, licensing agencies, or external consultants.
- Organized and engaged in recreational activities such as games and puzzles.
Education
Bachelor of Arts - Fine Arts
Colorado State University
Fort Collins, CO05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Artistic Eye
- Drawing Skills
- Community curation
- Budgeting and finance
- Health and nutrition
- Child safety protocols
- Customer service
- Staff management
- Safe food handling
Certification
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- Texas Driver's License
Timeline
Server
Normas Cafe
08.2023 - Current
Host
Normas Cafe
08.2023 - Current
Daycare Director
Oaklawn United Methodist Church
06.2021 - 08.2024
Bachelor of Arts - Fine Arts
Colorado State University
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