Sylvia Carretero
Houston,TX
Summary
Accomplished leader specializing in financial management and problem-solving. Known for enhancing efficiency through effective team leadership and strategic initiatives, driving significant improvements in customer satisfaction and operational performance.
Overview
2020
2020
years of professional experience
Work History
Assistant Manager
Brewingz
Multi-Unit General Manager
Einstein Bagels
Houston Texas
04.2005 - 04.2019
- Streamlined operations across multiple locations, enhancing efficiency and driving customer satisfaction.
Education
Associate of Science - Business Administration
Lone Star College
Houston, TX02.2001
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Workload management
Conflict resolution
Retail operations
Team building
Employee scheduling
Operations management
Customer rapport
Recruiting and interviewing
Sales strategies
Customer relationship management (CRM)
Retail operations management
Strategic planning
Sales growth
Staff development
Policy enforcement
Orientation and training
Sales reporting
Employee performance evaluations
Employee performance evaluation
Project management abilities
Performance reviewing
Cost reduction
Cost control
Financial management
Budgeting and finance
Schedule oversight
Negotiation
Multitasking and organization
Team collaboration
Strategic thinking
Verbal and written communication
Scheduling and planning
Employee supervision
Coaching and mentoring
Recruitment and hiring
Product and service sales
Inventory management
Financial reporting
Performance evaluation
Vendor relationship management
Sales forecasting
Team motivation techniques
Employee engagement
Customer service and satisfaction
Timeline
Multi-Unit General Manager
Einstein Bagels
04.2005 - 04.2019
Assistant Manager
Brewingz
Associate of Science - Business Administration
Lone Star College