Sylvia Charles
Elizabethtown,NC
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
31
31
years of professional experience
Work History
Teacher
Homestead Christian School
08.2023 - 05.2026
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive learning environment through effective classroom management techniques.
- Collaborated with colleagues to design interdisciplinary projects enhancing student engagement.
Caregiver
Mike McGuiness
10.2019 - 11.2021
- Assisted with dressing, meal preparation and administering medication.
- Assisted with feeding.
- Cleaned house, laundry and grocery shopping.
- Transported client to appointments.
- Documented clients daily routine in log book.
- Administered medications accurately, monitored health status, and reported changes to healthcare professionals.
- Coordinated transportation and appointments for clients, enhancing access to medical care and social activities.
- Established strong relationships with families, providing updates on client progress and addressing concerns promptly.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Income Maintenance Caseworker II
Bladen County D. S. S.
05.2005 - 12.2018
- Interviewed clients to determine eligibility for food and nutrition services.
- Determined eligibility for services with information obtained.
- Entered information into the computer.
- Determined ongoing eligibility by completing reviews via phone or in person.
- Assisted with emergency applications during disasters.
- Worked the emergency shelters during disasters.
- Evaluated client eligibility for various assistance programs based on established regulations.
- Conducted comprehensive interviews to gather necessary documentation and information for case processing.
- Maintained accurate case records and updated files in compliance with state guidelines and policies, maintained a caseload of 350+ clients
- Provided guidance and education to clients regarding program benefits, rights, and responsibilities.
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Made referrals to appropriate services.
- Determined if applicants met eligibility for public assistance programs.
Office Manager
Bladen Journal
04.1995 - 05.2005
- Answered and directed incoming calls.
- Updated personnel files and maintained insurance records.
- Completed daily deposits.
- Payroll
- Greeted customers at front desk and assisted them with classified ads.
- Created ads for classifieds.
- Generated classifieds and laid out in the paper format.
- Typed legal notices.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Teaching Methods
Bladen Community College
Dublin, NC02-1994
Human Resources Development
Bladen Community College
Dublin NC05-1990
Skills
- Organizational skills
- Scheduling
- Payroll and budgeting
- Clerical support
- Mail handling
- Office management
- Administrative support
- Bookkeeping
Timeline
Teacher
Homestead Christian School
08.2023 - 05.2026
Caregiver
Mike McGuiness
10.2019 - 11.2021
Income Maintenance Caseworker II
Bladen County D. S. S.
05.2005 - 12.2018
Office Manager
Bladen Journal
04.1995 - 05.2005
Teaching Methods
Bladen Community College
Human Resources Development
Bladen Community College