Sylvia Cruz-Argueta
Valrico,FL
Summary
Adaptable Manager offers 20 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
27
27
years of professional experience
Work History
Manager
Giant Food
Gaithersburg, MD
10.2005 - 04.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
Cashier/Customer Service/Cash Office
Target
Germantown, MD
10.2003 - 09.2006
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Cashier/HBC Manager
Shoppers Food Warehouse
Germantown, MD
06.1996 - 09.2003
- Greeted customers and answered any questions they had about the store's products and services.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High school diploma - Retail
Lincoln High School
06.1990
Skills
- Staff Development
- Complex Problem-Solving
- Lead Generation
- Cross-Functional Teamwork
- Time Management
- Verbal and Written Communication
- Team Leadership
Timeline
Manager
Giant Food
10.2005 - 04.2023
Cashier/Customer Service/Cash Office
Target
10.2003 - 09.2006
Cashier/HBC Manager
Shoppers Food Warehouse
06.1996 - 09.2003
High school diploma - Retail
Lincoln High School
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