Sylvia Douglas

• Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
• Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
• Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.

• Managed high-stress situations for citizens applying for FEMA Covid-19 financial aide effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Interviewed and registered applicants acquiring information that included; financial, cause of death and proof, social security, cost of service and other documents needed to qualify.
• Responded to applicants offering excellent assistant, support and empathy. Developed rapport through active listening skills, leading to a higher retention and positive feedback.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Maintained detailed records of applicants interactions, ensuring proper follow-up and resolution of issues.

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• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.