Sylvia Duron
East Chicago
Summary
My objective is to achieve my goals I have set for myself. Benefiting my employer with my hard work and dedication. Help make grow the company that I work for.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Shipping and Receiving Clerk/CSR
Berkshire Warehouse/Logistics
Chicago
01.2010 - Current
- Scheduled all inbound and outbound loads for drivers
- Billed all the loads delivered and picked up per day
- Scheduled trailers and trucks for repairs and services
- Dispatched 15 drivers at a time
- Kept all customers informed of etas or delays.
- Scheduled random drops for drivers
- Took care of the driver hiring process
- Made sure drivers logs were done correctly
- I was in charge of the entire dry warehouse office duties.
- Data entry and filing.
- Created orders and bill of ladings.
- Created receipts for all product that came in
- Took care of all extra charges that were imposed to drivers. Late fees, restacking fees, ect.
- Kept in contact with customer on any issues that arise
- Created appointments for the dry and Refrigerated warehouse
- Checked drivers in and out in a timely manner.
- Confirmed all receipts and invoices by the end of the day. To make sure payments to the company would be made promptly.
- Ensured each cross dock bol had proper packing slips.
- Processed incoming shipments following established protocols and procedures.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Coordinated with vendors on shipping schedules and backorders.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Resolved customer complaints effectively and efficiently.
- Maintained customer records in the company database securely.
- Trained new employees on customer service protocols and systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Warehouse Manager, Office clerk, Demo Rep, CSR
Health king Enterprise Inc.
Chicago
01.2008 - 01.2016
- Ensured all the orders I invoiced were packed correctly.
- Invoiced all orders received made sure each had the correct discount for the month.
- Charged all the customers credit cards before they went out
- Ensured customers questions about their orders were answered.
- Released packages to the trucking companies filled out all correct paperwork.
- Did Inventory for all the products received every time we got a shipment in.
- Had control of all we had in stock by inventorying the warehouse every two months.
- Checked all the invoices that were past due every Friday.
- Made collection calls friendly remind the customers of their overdue balance with us.
- Was also in charge of making the collection letters to each individual customer for each relationship was different and had to be treated differently.
- Prepared samples and information literature that would be passed out in the expo shows.
- Kept my work place neatly and organized.
- Present time I do demos for the company on the weekends.
Complex Manager
Baric Lawndale
Chicago
01.2007 - 01.2008
- Took care of finding tenants to rent the place.
- Received rent money from tenants
- Made sure all the rents were paid on time.
- At the end of the day delivered all the money collected to the Bank.
- Made sure all the apartments were ready for move in.
- Showed the Apartments to the people interested.
- Gave all the handy man there tasks for each day.
- Made sure the tasks were done by the end of the day.
- Conducted background checks and credit reports on all the tenants.
- Took care of all the complaints from the tenants.
- Made the letters that were delivered to each tenant when rent wasn’t paid on time.
- Made sure the place was a safe place to live and looked it’s best for the tenants.
Nutrition Specialist
U.S.M.P Marketing Company
Chicago
01.2007 - 01.2008
- Answer customers questions
- Prepared samples for customers
- Make sure enough product is in stock
- Fill customers with facts about our product
- Ensure that the customers pets are well fed
Cashier /Supervisor
Dolex Dollar Express Inc.
Chicago
01.2005 - 01.2007
- As a cashier I handled the money that came in and out of the cash register.
- I was responsible for handling the money from the safe box to Dunbar.
- Was responsible for covering other cashiers when necessary.
- Had to make sure the production was doing better than past months.
- I ensured that my working place was always clean.
- Made sure that the clients were satisfied at all times.
- As a supervisor my main responsibility was to maintain end keep the same or higher production as past months and past years.
- I was also responsible for delivering utensils and new politics to their work places.
- Was in charge of the opening of new stores making sure the system was ready for work the next day.
- I had to make sure the cashier’s needs were met.
- Responsible for the cashiers schedules.
- Responsible for hiring new cashiers when needed.
- Ensured that the company saved money keeping overtime down.
Education
Associate of Science - Social Work
Ivy Tech Community College of Indiana
Indianapolis, IN 04.2024 - 04.2026
Skills
- Customer service
- Data entry
- Problem resolution
- Team collaboration
- Effective communication
- Time management
- Scheduling logistics
- Punctual and reliable
- Self-motivated and independent
Qualifications Overview
- Assertive
- Motivated
- Goal-driven
- Creative
- Reliable
- Efficient
- Enthusiastic
- Fluent in English and Spanish
- Knowledge of QuickBooks, Word, Sales Force, Excel
Timeline
Associate of Science - Social Work
Ivy Tech Community College of Indiana
04.2024 - 04.2026
Shipping and Receiving Clerk/CSR
Berkshire Warehouse/Logistics
01.2010 - Current
Warehouse Manager, Office clerk, Demo Rep, CSR
Health king Enterprise Inc.
01.2008 - 01.2016
Complex Manager
Baric Lawndale
01.2007 - 01.2008
Nutrition Specialist
U.S.M.P Marketing Company
01.2007 - 01.2008
Cashier /Supervisor
Dolex Dollar Express Inc.
01.2005 - 01.2007