Sylvia Emerson-Etter
Macomb,MI
Summary
District Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
35
35
years of professional experience
Work History
District Manager
Dollar Tree
Macomb, MI
01.2007 - Current
- Built positive and productive relationships with store and field leadership.
- Supervised 18 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Store Manager
Dollar Tree
Roseville, MI
05.2005 - 01.2007
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Food Lines Leader
Meijer
Fort Wayne, IN
09.1987 - 05.2005
- Followed up on accidents, problems and guest complaints in food line area and within overall food and beverage department.
- Prepared staff schedules according to business forecast and maintained focus on wage control productivity standards and guest service scores.
- Listened to and understood concerns and issues raised by food line members and guests.
- Maintained service standards within food line operations and deployed coaching sessions and motivational recognitions.
- Controlled food costs and managed inventory.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
No Degree - Business Administration And Management
Oakland Community College
Rochester Hills, MIHigh School Diploma -
Clarkston High School
Clarkston, MI04.1979
Skills
- Staff Supervision
- Recruiting and Hiring
- Budget Management
- Operations Improvement
- Employee Coaching and Motivation
- Client Relationship-Building
- Team Leadership
Timeline
District Manager
Dollar Tree
01.2007 - Current
Store Manager
Dollar Tree
05.2005 - 01.2007
Food Lines Leader
Meijer
09.1987 - 05.2005
No Degree - Business Administration And Management
Oakland Community College
High School Diploma -
Clarkston High School
Similar Profiles
Alexis JenkinsAlexis Jenkins
Assistant Manager at Family Dollar/ Dollar TreeAssistant Manager at Family Dollar/ Dollar Tree
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree
Darlene CadoreDarlene Cadore
Regional Human Resources Manager at Dollar Tree-Family DollarRegional Human Resources Manager at Dollar Tree-Family Dollar
Jadon EdwardsJadon Edwards
Bulk Order Filler at Dollar Tree and Family Dollar Distribution CenterBulk Order Filler at Dollar Tree and Family Dollar Distribution Center
Neveen JolaghNeveen Jolagh
Registered Nurse at Corewell Health HospitalRegistered Nurse at Corewell Health Hospital