Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sylvia Freeman

Trinity,TX

Summary

Detailed oriented certified medical coding professional with customer service driven representative who is motivated to maintain patient satisfaction and contribute to the practice or hospital success. Proven ability to establish a strong rapport with patients and doctors and exceed proper reimbursement. Reliable and driven, with the ability to fill a wide range of duties for the company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Attendant

Elara Health
12.2024 - Current
  • Assist with daily tasks in bathing, dressing, grooming and toileting
  • Observe patient’s health status and report any changes
  • Utilized CRM system and updated demographics

Remote Customer Service Representative

Annuity Health
09.2024 - 12.2024
  • Review bills/accounts, collect payment on Medical Bills and make payment arrangements to collect account receivables
  • Handle high call volume of calls while providing excellent customer service
  • Utilized Medical software to research, problem solve and promptly find solutions

Customer Service Representative

Elevance Health Remote
11.2022 - 02.2023
  • Handle high volumes of complaints, provide appropriate solutions while providing excellent customer service and followed up to ensure resolution
  • Attention to detail, data entry of customer interaction, processed customer account and filed documents
  • Utilized CRM systems and updated demographics.

Logistics Administrative Assistant

Armstrong Medical Supply
09.2018 - 11.2022
  • Document all shipping processes for picking, packing and receiving inventory
  • Reported emergencies, weather delays and carrier schedule changes with customers and supervisors
  • Monitored inbound and outbound freight operations to establish timely delivery of packages

Education

Associate of Science - Biology

Lone Star College
Houston, TX

Certificate - Medical Billing and Coding

The College of Health Care Professions
12.2023

Skills

  • Progressively advanced clerical office skills to include data entry, word processing, email, internet, and office equipment operation
  • Medical billing software, ICD-10, CPT, and HCPCS coding
  • Record keeping/managerial/administrative skills

Certification

  • National Association for Health Professionals
  • Nationally Registered Certified Coding Specialist
  • December 2023

Timeline

Attendant

Elara Health
12.2024 - Current

Remote Customer Service Representative

Annuity Health
09.2024 - 12.2024

Customer Service Representative

Elevance Health Remote
11.2022 - 02.2023

Logistics Administrative Assistant

Armstrong Medical Supply
09.2018 - 11.2022

Associate of Science - Biology

Lone Star College

Certificate - Medical Billing and Coding

The College of Health Care Professions

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