Sylvia Freeman
Trinity,TX
Summary
Detailed oriented certified medical coding professional with customer service driven representative, who is motivated to maintain patient satisfaction and contribute to the practices or hospitals success. Proven ability to establish a strong rapport with patients and doctors and exceed proper reimbursement. Reliable and driven, with the ability to fill a wide range of duties for the company.
Progressively advanced clerical office skills to include data entry, word processing, email, internet, and office equipment operation Medical billing software, ICD-10, CPT, and HCPCS coding Record keeping/managerial/administrative skills
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Elevance Health
11.2022 - 02.2023
- Handled high call volumes of complaints, provided appropriate solutions while providing excellent customer service and followed up to ensure resolution
- Attention to detail, data entry of customer interactions, processed customer accounts and filed documents
- Utilized several electric medical records systems and CRM systems
Payroll Specialist
Armstrong Medical Supply
09.2018 - 11.2022
- Gather information on hours worked for each employee
- Calculate the correct amount incorporating overtime, deductions, bonuses etc. with assistance of a computer system
- Receive approval from upper management for payments when needed
- Prepare and execute pay orders through an electronic system or distribute paychecks
- Administer statements of payment to personnel either electronically or on paper
- Process taxes and payment of employee benefits
- Keep track of hour rates, wages, compensation benefit rates, new hire information etc.
- Address issues and questions regarding payroll from employees and superiors
- Prepare reports for upper management, finance department etc.
Correctional Officer
TDCJ Polunsky Unit
09.2017 - 08.2018
- Monitored inmates and quickly responded to any suspicious activity while using intervention tactics to de-escalate disruptive inmates
- Responded to inquiries from inmates and while using resources to resolve any conflicts
- Inspected facilities to ensure that they meet security and safety standards
- Enforced regulations through effective communication and the use of progressive sanctions, which involve punishments, such as loss of privileges
Education
Medical Billing and Coding Certificate -
The College of Health Care Professions
03.2023
Skills
Report preparation
Certification
National Association for Health Professionals, 12/2023, Nationally Registered Certified Coding Specialist
Timeline
Customer Service Representative
Elevance Health
11.2022 - 02.2023
Payroll Specialist
Armstrong Medical Supply
09.2018 - 11.2022
Correctional Officer
TDCJ Polunsky Unit
09.2017 - 08.2018
Medical Billing and Coding Certificate -
The College of Health Care Professions
National Association for Health Professionals, 12/2023, Nationally Registered Certified Coding Specialist
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