Sylvia Hern

• Managed Von Maur beauty counter operations and daily customer service interactions.
• Trained associates on product knowledge, selling standards, and client consultations.
• Maintained counter cleanliness, visual presentation, and brand merchandising displays.
• Processed sales transactions through Von Maur register and POS systems.
• Replenished stock, monitored inventory, and organized backroom product storage.

Received incoming shipments for Good Things Inc. receiving dock.

• Inspected merchandise for damage and shipping accuracy.
• Verified packing slips against purchase orders.
• Replenished stock and monitored inventory levels.
• Receiving an inventory pricing

• Staff Supervision & Training: Onboards and trains new sales associates, creates staff schedules, covers shifts, and leads the team during the store manager's absence. [1, 2]
• Customer Service & Sales: Welcomes customers, helps them select items (such as artisan or souvenir products), offers gift-wrapping or suggestive selling, and resolves customer complaints. [1, 2]
• Cash Handling & Operations: Operates the point-of-sale (POS) system, balances cash drawers, prepares bank deposits, and handles opening and closing procedures.
• Merchandising & Displays: Sets up attractive product displays, keeps the sales floor clean and organized, and follows visual layout guidelines. [1]
• Inventory & Stock Management: Tracks stock levels, receives and labels new merchandise, and performs inventory counts or reconciliations. [1]

• Assisted customers with makeup, fragrance, and skincare product selections.
• Attracted new clients through brand promotion and sales marketing practices.
• Make up artistry sales inventory control, set and maintain daily goals participate in product training
• Collaborated with other departments within the organization on special projects as needed.

• Client Consultation: Greet guests, analyze individual skincare or beauty needs, and provide tailored product recommendations.
• Product Demonstrations: Perform custom makeup applications, skincare analyses, and fragrance walkthroughs.
• Education & Empowerment: Teach clients how to properly use and apply their Lancôme products at home.
• Sales & Performance: Meet or exceed brand sales goals, individual retail/service targets, and store loyalty program metrics.
• Customer Retention: Attract new buyers and retain existing clients through personalized service, sample distribution, and follow-ups.
• Store Standards: Maintain counter cleanliness, visual merchandising, stock replenishment, and brand presentation.
• Training & Compliance: Stay updated on prestige product training and adhere to operational and compliance standards. [1, 2, 3, 4, 5, 6]