Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Monica Reyes

Houston

Summary

Driven Manager with experience in leading and developing high-performing teams. Proven track record of driving operational excellence, improving processes, and achieving outstanding business results. Skilled in strategic planning, budgeting, and resource allocation to meet organizational objectives. Excellent communicator and team builder, adept at fostering a collaborative work environment that promotes innovation and employee growth. Known for strong problem-solving skills, adaptability, and ability to thrive in fast-paced and challenging environments. Committed to delivering exceptional customer service and continuously enhancing customer satisfaction. Seeking to leverage my expertise and drive organizational success as a Manager in a dynamic and progressive company.

Overview

6
6
years of professional experience

Work History

Chanel Counter Manager

Dillards
03.2021 - Current
  • Successfully managed the operations of the Chanel counter by coordinating product inventory, sales targets, and staff scheduling.
  • Led performance management initiatives, including goal-setting, performance appraisals, and career development plans for employees.
  • Planned, organized, and executed successful Chanel counter events, including product launches, promotional campaigns, and beauty workshops.
  • Managed and trained a team of beauty consultants to deliver exceptional customer service, effectively communicate product benefits, and achieve sales targets.
  • Developed and maintained strong relationships with clients through personalized consultations, product recommendations, and follow-up communications to ensure customer loyalty and repeat business.

Sales Associate

Dillards Department Store
01.2020 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Seasonal retail

James Avery
09.2019 - 01.2020
  • Assisted customers in finding products, answered inquiries, and provided exceptional customer service during busy holiday season.
  • Operated cash register and processed transactions accurately and efficiently in a fast-paced retail environment.
  • Adapted to rapidly changing needs and schedules, demonstrated flexibility in scheduling and willingness to work extended hours, evenings, and weekends during holiday peak periods.
  • Helped set up promotional displays and participated in seasonal sales events to drive customer engagement and increase store revenue.
  • Collaborated with team members to meet sales goals and achieve excellent customer service ratings during the busy holiday season.

Education

Associate Degree - Nursing

Lone Star College
05-2027

Skills

  • Bilingual
  • Problem Solving
  • Organization
  • Understand Medical Terminology
  • Leadership
  • Critical thinking
  • Product knowledge
  • Team development
  • Customer engagement
  • POS systems

Accomplishments

Cosmetics pacesetter

Languages

Spanish

Timeline

Chanel Counter Manager

Dillards
03.2021 - Current

Sales Associate

Dillards Department Store
01.2020 - 12.2021

Seasonal retail

James Avery
09.2019 - 01.2020

Associate Degree - Nursing

Lone Star College

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Monica Reyes