SYLVIA IBARRA
Cicero,IL
Summary
Outgoing Patient Appointment Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Hospital Access Representative Admitting
Trinity Health at Gottlieb Hospital
09.2024 - Current
- Ensure accurate, patient registration, financial clearance, including eligibility verification, referral and authorization management.
- Promoting a positive patient experience and ensuring efficient clerical operations.
Patient Appointment Coordinator
The University Of Chicago Medicine
09.2013 - 05.2022
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Education
Healthcare Management - Medical Office, Computer Science
Sawyer Business College
Hammond, IN04.2003
Early Education -
Morton College
Cicero, ILHigh School -
J. Sterling Morton East High School
Cicero, IL06.1995
Skills
- Database Maintenance
- Appointment Coordination
- Write Reports
- Coordinate Schedules
- Clerical Support
- Patient Registration
- Patient Medical Histories
- Customer Experience
- Patient Intakes
- Patient Privacy
- Call Transfers
- Reminder Calls
- Appointment Scheduling and Confirmation
Timeline
Hospital Access Representative Admitting
Trinity Health at Gottlieb Hospital
09.2024 - Current
Patient Appointment Coordinator
The University Of Chicago Medicine
09.2013 - 05.2022
Healthcare Management - Medical Office, Computer Science
Sawyer Business College
Early Education -
Morton College
High School -
J. Sterling Morton East High School
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