Sylvia Juarez
Nampa,ID
Summary
At Elevance Health LLC, I excelled as a Customer Service Representative, adeptly managing high-stress situations with professionalism and empathy, enhancing customer loyalty. Skilled in critical thinking and data entry, I effectively resolved complex issues, significantly improving service standards and customer satisfaction through meticulous recordkeeping and proactive problem-solving.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Elevance Health LLC
08.2016 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
General Studies
CWI
Nampa, IDCertificate - TAX PREPERATION
H&R Block
Boise, ID12-1996
High School Diploma -
CALDWELL HIGH SCHOOL
CALDWLL IDAHO05-1982
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Documentation
- Prioritization
- Customer education
- Research
- Recordkeeping strengths
- Office equipment proficiency
- Service standard compliance
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Elevance Health LLC
08.2016 - 11.2024
General Studies
CWI
Certificate - TAX PREPERATION
H&R Block
High School Diploma -
CALDWELL HIGH SCHOOL
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