Summary
Overview
Work History
Education
Skills
Timeline
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Sylvia Larry

Tampa,FL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Sales Representative

OneTouch Direct
07.2021 - Current
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.


Manager on Duty

DD's Discount Store
02.2021 - 12.2021
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Inside Sales Representative

CPE Solutions
01.2019 - 04.2020
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.

Education

High School Diploma -

Freedom High School
Tampa, FL
05.2021

Skills

  • Lead Generation
  • Account Management
  • Revenue Generation
  • Sales Forecasting
  • Office Equipment Troubleshooting
  • Data Entry
  • Schedule Coordination
  • Typing Speed
  • Time Management
  • Critical Thinking
  • Technical Proficiency
  • Stress Management
  • Multitasking
  • Microsoft Office Suite

Timeline

Sales Representative

OneTouch Direct
07.2021 - Current

Manager on Duty

DD's Discount Store
02.2021 - 12.2021

Inside Sales Representative

CPE Solutions
01.2019 - 04.2020

High School Diploma -

Freedom High School

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Sylvia Larry