Sylvia Medrano
Mora Auto Sales
South Houston,Texas,Tx.
2027
years of professional experience
Dynamic office manager with proven expertise at A &M Truck Center, excelling in customer service and office administration. Skilled in data entry and organizational efficiency, I enhanced operational workflows and supported team productivity. Committed to delivering exceptional results, I effectively managed clerical tasks and improved client relations through attentive service.
Work History
Office Manager
Office Clerk
2 Years 6 Months- Processed vehicle paperwork, maintaining accurate customer and sales records for office operations.
- Entered data into dealership systems, ensuring complete and up-to-date transaction files.
- Filed titles, contracts, and documents, supporting organized record retrieval and compliance.
- Answered phones and routed inquiries, delivering prompt support to customers and staff.
- Prepared billing and basic accounting documents, helping maintain accurate office reporting.
- Assisted sales and administrative teams with clerical tasks, increasing overall office efficiency.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Cashier
2 Years 3 Months- Assisted customers with product locations, pricing, and basic automotive part inquiries.
- Handled returns and exchanges while following store transaction procedures.
- Maintained organized cash drawer and verified register balances at shift close.
- Greeted customers entering store and responded promptly to customer needs.
Teller
9 Years 5 Months- Processed cash deposits, withdrawals, and loan payments with accuracy and compliance
- Balanced cash drawer and resolved discrepancies following bank procedures
- Verified customer identification and authenticated transactions to support security standards
- Assisted customers with account inquiries, service requests, and basic banking needs
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
High School Diploma
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Customer relations
Billing
Scheduling and calendar management
Bookkeeping
Clerical support
Credit and collections
Employee supervision
Timeline
Office Clerk
Mora Auto Sales
12.2023 - 06.2026Read More
Cashier
Auto Zone Auto Parts
11.1997 - 02.2000Read More
Teller
Mercantil Bank
09.1976 - 02.1986Read More
Office Manager
A &M Truck Center
Read More
Homer Hanna High School
High School Diploma
Read More