Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sylvia Mejia

La Marque,TX

Summary

Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Loan Specialist

Brundage Management Company
08.2020 - 07.2024
  • Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
  • Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.

Branch Manager

Covington Credit
06.2010 - 11.2019
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

High School Diploma -

LaMarque High School
La Marque, TX
05.1993

Skills

  • Telephone and email etiquette
  • Effective Communication
  • Loan Servicing
  • Customer Support
  • Issue Resolution
  • Loan approvals

Languages

Spanish
Full Professional

Timeline

Loan Specialist

Brundage Management Company
08.2020 - 07.2024

Branch Manager

Covington Credit
06.2010 - 11.2019

High School Diploma -

LaMarque High School
Sylvia Mejia