Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sylvia Mendez

Spring Branch,United States

Summary

Results-driven Director of Financial Operations dedicated to streamlining operations to decrease costs and promote organizational efficiency. Demonstrated record of success in building successful teams and managing profitable operations. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.

Overview

12
12
years of professional experience

Work History

Director of Financial Operations

IHeartMedia
07.2013 - Current
  • Established and enforced internal billing controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Complied with established internal controls and policies.
  • Maintained financial accuracy when handling over $800 million in revenue each day managing over 25,000 active client accounts. Maximizing cash flow by successfully exceeding quarterly goals, collecting over $3 billion per year.
  • Effectively supervised staff of 60 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Develop management team to ensure all policies are accurate, thoroughly documented, and consistently applied.
  • Augment staffing shortfalls by working with local and international staffing agencies.
  • Manage all third party collections balances ranging from hundreds to millions of dollars. Negotiating settlements through mitigation and litigation processes.
  • Experienced in negotiating successful outcomes to minimize risks.
  • Worked with accounting staff to efficiently coordinate month-end close and reporting activities.
  • Established and enforced operational policies and procedures to maintain efficient and effective accounting operations.
  • Sarbanes-Oxley Act (SOX) compliance.
  • Developed metrics for accounts receivable objectives, supporting collection results through use of FIS GetPaid accounts receivable software reporting and predictive metrics tools.
  • Advised and guided headquarters and field offices on application of financial accounting, reporting and administrative policies and procedures.
  • Analyzed business processes to identify cost savings and operational efficiencies.

Financial Coordinator

Stone Oak Orthodontics
01.2011 - 07.2013
  • Managed over 300 client accounts. Contacted insurance carriers to discuss policies and individual patient benefits.
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Created and distributed reports on internal finances, audits, and budgets.
  • Managed outstanding balance amounts by evaluating reports and determining collection statuses. Maintained less than 1% bad debt.
  • Million dollar practice. Provided cash management by overseeing reconciliation of banking activity and credit card processing.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management

Education

Bachelor of Science - Business Administration And Management

University of The Incarnate Word
San Antonio, TX
05.2020

Skills

  • Managing Operations and Efficiency
  • Billing Procedures
  • Solution Optimization
  • Department Management
  • Complex Problem-Solving
  • Downstream Processing
  • Technical Proficiency
  • Negotiation and Conflict Resolution
  • Litigation Legal Considerations
  • Customer Accounts Management
  • Cost Savings
  • Special Projects

Accomplishments

  • Change management of Enterprise Planning System (ERP) Conversion from Microsoft Dynamics AX, Great Plains, and Mas 90 to NetSuite for client accounts receivable and billing processes.
  • Documented and resolved billing errors and missed deadlines which led to timely invoicing and reduction in days sales outstanding (DSO) accounts receivable balance.
  • Supervised team of over 60 staff members, consisting of Sr. Managers, Managers, Team Leads, and Specialists.

Timeline

Director of Financial Operations

IHeartMedia
07.2013 - Current

Financial Coordinator

Stone Oak Orthodontics
01.2011 - 07.2013

Bachelor of Science - Business Administration And Management

University of The Incarnate Word

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Sylvia Mendez