Sylvia Mendoza
Yakima,WA
Summary
Experienced with daily operational management, ensuring smooth business functions and excellent customer service. Utilizes team leadership and process optimization to create welcoming environment. Track record of building customer loyalty and maintaining high standards of quality and efficiency.
Overview
9
9
years of professional experience
Work History
Shop Owner
Glam Co. Coffee
04.2022 - 03.2025
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
Manager
C&S Coffeehouse
09.2016 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Accountant
Performance Autobody
01.2021 - 04.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Education
High School Diploma -
West Valley High School
Yakima, WA06-2012
Skills
- Networking and partnerships
- Business operations
- Pricing strategy
- Store maintenance
- Staff hiring and training
- Social media marketing
- Customer service expertise
- Tax and legal compliance
- Shipment tracking
Timeline
Shop Owner
Glam Co. Coffee
04.2022 - 03.2025
Accountant
Performance Autobody
01.2021 - 04.2022
Manager
C&S Coffeehouse
09.2016 - 05.2022
High School Diploma -
West Valley High School
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