SYLVIA MENDOZA
San Jose,CA
Summary
Detail-oriented and organized professional with 6+ years of customer service experience and a background in administrative support. Proven ability to handle confidential documents, perform accurate data entry, and provide excellent client service. Skilled in multitasking in fast-paced environments, including social services offices and airport food service. Committed to assist diverse populations, maintain efficiency, accuracy, and professionalism in every role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
San Jose, CA
10.2025 - Current
- Assists customers with wireless products, devices, and service solutions
- Provides customer support including activations, upgrades, and troubleshooting
- Meets sales goals while delivering high-quality customer service
- Educates customers on plans, promotions, and device features
- Handles transactions and maintains accurate account information
Clerical Assistant
Santa Clara County Social Services Agency
San Jose, CA
09.2024 - Current
- Managed and organized confidential client files, ensuring accuracy.
- Performed data entry and maintained accurate records.
- Prepared and processed documents, forms, and reports.
- Assisted with mail distribution, filing, barcoding, and scanning.
- Maintained strict confidentiality of client information according to county policies.
Snack Bar Attendant
HMSHost
San Jose, CA
05.2023 - 08.2024
- Managed inventory, food prep, and made card/cash transactions.
- Trained new staff in snack bar operations and safety protocols.
- Provided friendly and efficient service to travelers, ensuring a positive dining experience.
Customer Service Supervisor
At Home Decor Superstore
San Jose, CA
01.2022 - 09.2023
- Led the team in resolving customer issues, boosting satisfaction, and loyalty.
- Trained staff to enhance efficiency and accuracy.
- Managed cash operations and conducted performance reviews while improving team productivity.
Production Associate
Tesla
Fremont, CA
01.2021 - 01.2022
- Adhered to safety protocols, ensuring a secure work environment.
- Reported technical issues promptly, minimizing downtime.
- Efficiently operated equipment, enhancing workflow productivity.
Cashier
Restaurant Depot
San Jose, CA
07.2020 - 12.2020
- Managed registers and transactions efficiently, ensuring accurate cash handling.
- Scanned items quickly to maintain a fast checkout process while improving customer service.
- Facilitated customer returns and refunds.
Sales Associate
Burlington
Milpitas, CA
01.2020 - 07.2020
- Guided customers to products and provided customer satisfaction while meeting store sale goals.
- Handled transactions and maintained a welcoming store environment.
- Resolved customer issues to make their shopping experience seamless.
Education
High School Diploma -
Andrew P Hill High School
Skills
Data entry
Record maintenance
Document preparation
Confidentiality handling
Inventory management
Customer service
Employee training and supervision
Bilingual in Spanish
Inventory Management
Leadership and decision-making
Performance Evaluation
Time management
Excellence in Communication
Reconciling drawer
Empathy
Online order fulfillment
POS system
Adaptability
Attention to detail
POS System Adaptability
LANGUAGES
Spanish: Native / Bilingual
Certification
Mobile expert
Timeline
Mobile Expert
T-Mobile
10.2025 - Current
Clerical Assistant
Santa Clara County Social Services Agency
09.2024 - Current
Snack Bar Attendant
HMSHost
05.2023 - 08.2024
Customer Service Supervisor
At Home Decor Superstore
01.2022 - 09.2023
Production Associate
Tesla
01.2021 - 01.2022
Cashier
Restaurant Depot
07.2020 - 12.2020
Sales Associate
Burlington
01.2020 - 07.2020
High School Diploma -
Andrew P Hill High School